Roneika Williams
Washington,DC
Summary
Proven professional with a strong background in transportation and customer service, notably at MTS Medical Transportation. Excelled in safe driving practices and time management, ensuring timely deliveries and fostering client trust. Achieved high satisfaction levels through effective problem-solving and communication. Demonstrated flexibility and reliability across diverse roles, enhancing operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Driver
MTS Medical Transportation
07.2022 - 02.2025
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Rural Mail Carrier
United States Post Office
08.2018 - 06.2022
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Organized mail ahead of delivery runs for correct routing.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
Ambulance Driver
Butler Medical Providers
11.2015 - 08.2018
- Improved patient care by coordinating with emergency medical technicians and following established protocols during ambulance transport.
- Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
- Maintained professional demeanor during high-stress situations, effectively managing emotions while providing quality care to patients in need.
- Completed required training programs and certifications, staying current on industry best practices for emergency transportation.
- Collaborated effectively with first responders on scene to quickly assess patients'' needs and determine the most efficient transport methods.
- Adhered to all relevant state and federal regulations governing the safe operation of an ambulance vehicle for both non-emergency and emergency transports.
- Maintained accurate patient records by diligently documenting transport details and vital signs during transit.
- Contributed to team efficiency by assisting in the cleaning, restocking, and organization of ambulance equipment after each call.
- Provided compassionate care to patients, addressing their concerns and ensuring a comfortable transport experience.
- Supported incident management efforts by accurately recording scene details in written reports following established guidelines.
- Reduced anxiety for patients'' family members by providing clear explanations about processes during critical moments throughout transport.
- Demonstrated excellent driving skills under high-pressure situations, prioritizing safety while navigating through challenging conditions.
Babysitter
College Nannies + Sitters + Tutors
06.2009 - 02.2018
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
Village Learning Center
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- Flexible schedule
- City and non-city driving
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle inspection
- Safety management
- Transportation
Certification
Commercial Learners Permit Class B
Medical DOT
Human Trafficking certification
CPR
Timeline
Driver
MTS Medical Transportation
07.2022 - 02.2025
Rural Mail Carrier
United States Post Office
08.2018 - 06.2022
Ambulance Driver
Butler Medical Providers
11.2015 - 08.2018
Babysitter
College Nannies + Sitters + Tutors
06.2009 - 02.2018
Village Learning Center
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