Roneisha Parham
Randolph,MA
Summary
Highly enthusiastic customer service professional. Customer-focused Retail Sales Associate with a solid understanding of the customer. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Seasons Market
Randolph, MA
12.2022 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Assistant Manager
Rapid Refill
Beverly, MA
09.2019 - 02.2020
- Assist 2-3 employees at a time with cashiering, lottery, customer service, clean store, day to day operations...
Assistant Manager
Eataly
Boston, MA
11.2017 - 10.2019
- Assist 8-180 employees per shift coaching and leading customer service/customer relations, cashier, cash office and end of day procedures...
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Assistant Manager
Dollar Tree
Boston, MA
01.2016 - 02.2017
- Assist store manager in helping 3-7 employees on customer service, cashiering, stocking, inventory, deliveries...
Education
GED -
Wcac - Worcester, Ma
06.2013
Medical Assistant -
Lincoln Technical Institute - Somerville, Ma
05.2009
Skills
- Team Collaboration
- Point of Sale Systems
- Appointment Scheduling
- Customer Support
- Employee Management
- Inventory Control
- Stock Replenishment
- Account Management
- Problem Resolution
References
References available upon request.
Timeline
Customer Service Associate
Seasons Market
12.2022 - Current
Assistant Manager
Rapid Refill
09.2019 - 02.2020
Assistant Manager
Eataly
11.2017 - 10.2019
Assistant Manager
Dollar Tree
01.2016 - 02.2017
GED -
Wcac - Worcester, Ma
Medical Assistant -
Lincoln Technical Institute - Somerville, Ma
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