Roneisha Robinson
Princeton
Summary
Detail-oriented professional with over 5 years of experience in Customer Service and Administrative Support. Expertise in resolving complex issues, enhancing operational efficiency, and managing multiple priorities in fast-paced environments. Committed to fostering positive relationships and leveraging effective communication to drive results.
Overview
11
11
years of professional experience
Work History
Emergency Roadside Specialist
HGS
09.2021
- Provided timely and empathetic roadside assistance to members in distress.
- Resolved escalated cases with professionalism and urgency.
- Ensured customer safety remained a top priority in all interactions.
Customer Care Representative
Farmers Insurance Company
02.2023 - Current
- Increased customer satisfaction through exceptional service via phone, chat, email.
- Resolved inquiries promptly by navigating multiple internal systems effectively.
- Ensured compliance with legal guidelines during all customer interactions consistently.
- Educated customers on products, enabling informed decisions and boosting sales.
- Analyzed service metrics to identify trends and recommend improvements to management.
- Improved call response times, enhancing customer experience through clear communication.
Sales Associate
Once Upon a Child
08.2018 - 03.2020
- Assisted customers in-store and by phone with a friendly and efficient manner.
- Trained team members, processed returns, and maintained fast-paced accuracy.
- Demonstrated flexibility by working independently and in team settings.
Teacher Assistant
Children’s Weekday Ministry
04.2016 - 07.2019
- Supported lead teacher in implementing engaging curriculum and daily activities.
- Fostered a safe, healthy, and nurturing classroom environment.
- Communicated effectively with children, parents, and staff.
Dietary Aide
Legends Healthcare
08.2014 - 09.2015
- Prepared and delivered meals in accordance with dietary needs and schedules.
- Maintained cleanliness and supported kitchen operations.
- Trained and assisted new team members in food service procedures.
Education
Coursework Toward B.A. - Social Work
Prairie View A&M University
05.2013
High School Diploma - undefined
Atascocita High School
Humble, TX06.2011
Skills
- Customer Service & Support
- Conflict Resolution & De-escalation
- Multitasking & Time Management
- Verbal & Written Communication
- Remote Work Proficiency
- Leadership & Decision Making
- Data Entry & Typing Accuracy
- Microsoft Office & CRM Tools
- Quality assurance
- Team collaboration
- Knowledge sharing
- Process optimization
- Expert in [software]
Timeline
Customer Care Representative
Farmers Insurance Company
02.2023 - Current
Emergency Roadside Specialist
HGS
09.2021
Sales Associate
Once Upon a Child
08.2018 - 03.2020
Teacher Assistant
Children’s Weekday Ministry
04.2016 - 07.2019
Dietary Aide
Legends Healthcare
08.2014 - 09.2015
High School Diploma - undefined
Atascocita High School
Coursework Toward B.A. - Social Work
Prairie View A&M University