Ronesha Page
Jacksonville,FL
Summary
Dynamic professional with a robust and diverse background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving enables effective navigation of complex situations while maintaining a positive customer experience. A collaborative team player who adapts seamlessly to evolving needs, consistently focused on delivering results through efficient and empathetic service. Recognized for reliability and a proactive approach in aligning customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Medical assistant
Baptist primary care
01.2024 - Current
- Perform clinical procedures and assisted physicians with examinations and treatments.
- Proficient in managing patient records, scheduling appointments, and ensuring seamless communication between healthcare providers and patients.
- Committed to creating a comfortable and respectful environment for patients.
- Strong knowledge of geriatric health issues, including chronic conditions and mobility challenges faced by elderly adults.
- Skilled in evaluating patients eligibility and benefits for various medical procedures.
- Experienced in preparing and submitting prior authorization requests accurately and efficiently.
Phlebotomist
Grifols
01.2022 - 02.2024
- Adhered to rigorous safety and hygiene protocols to ensure patient safety during blood collection procedures.
- Utilized various phlebotomy techniques and equipment to optimize efficiency and accuracy during the collection process.
- Strong ability to manage multiple tasks while maintaining a high level of attention to detail in sample handling and labeling.
- Tracked records of patient confidential information and complied to HIPAA regulations in all aspects of work.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Customer service representative
Optum rx
11.2019 - 12.2021
- Trained and mentored new employees to foster a consistent work flow.
- Explained complex pharmaceutical information in simple terms.
- Processed prescriptions and managed inventory to ensure medication availability.
- Proficiently used pharmacy software to streamline operations and enhance customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customers Service Representative
Florida blue
06.2017 - 11.2019
- Experience in processing claims and verifying coverage details to facilitate timely assistance for clients.
- Managed high call volumes while maintaining a professional and friendly demeanor.
- Committed to continuous learning and staying updated on industry trends to provide accurate information.
- Collaborated with cross-functional teams to enhance customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Diploma - Medical Assisting
Concorde Career Institute
Jacksonville, FL10.2024
High-school Diploma -
William M Raines
Jacksonville, FL05.2017
Skills
- Medical Terminology
- Record Keeping
- Microsoft Office
- Account Management
- Conflict Resolution
- EMR/EHR
- Problem-solving
- Communication
- Empathy
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EPIC
- Data entry
- Script adherence
- Inbound and outbound calls
- Goal driven
Timeline
Medical assistant
Baptist primary care
01.2024 - Current
Phlebotomist
Grifols
01.2022 - 02.2024
Customer service representative
Optum rx
11.2019 - 12.2021
Customers Service Representative
Florida blue
06.2017 - 11.2019
Diploma - Medical Assisting
Concorde Career Institute
High-school Diploma -
William M Raines
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