RONETTA FRIESON
Customer Service
Raleigh,NC
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Dedicated and professional with a proactive attitude, strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
25
25
years of professional experience
Work History
Leasing Consultant
BG Personnel, LP
Raleigh, NC
09.2024 - Current
- Leverage sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Promote high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Oversee daily operations, maintenance, and administration of various properties.
- Prepare lease agreements, collect security deposits, and rent payments from tenants.
Rideshare Driver
Lyft
Raleigh, NC
01.2016 - Current
- Provide excellent customer service, including assistance with luggage and answering queries about the local area.
- Managing efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Resolve customer issues promptly and professionally, ensuring a positive experience.
- Collaborate with rideshare platform support teams to address any operational concerns.
Manager of Business Development and Sales
Marketing Consultant
Charlotte, NC
02.2004 - Current
- Enhance sales volume through skilled support to both new and inactive customers.
- Establishes ambitious goals for employees to promote achievement and surpass business targets.
- Improves profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Guest Service Representative
NVM LLC
Charlotte, NC
06.2010 - 08.2015
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Verified reservations by phone or in person.
- Ensured compliance with hotel policies and procedures.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Provided assistance to guests throughout their stay.
CSR/Professional Tax Preparer
H & R Block Tax Services
Charlotte, NC
08.2004 - 06.2010
- Promoted available products and services to customers during service, account management and order calls.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection based on their needs and preferences.
- Ensured compliance with applicable laws and regulations for provision of services.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
Leasing Manager
Emeral Cove Apartments
Charlotte, NC
03.2000 - 08.2004
- Negotiated lease terms with prospective tenants in accordance with budget parameters.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Collaborated with maintenance and property management teams to ensure units are move-in ready.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Assisted in the preparation of marketing materials for vacant units.
- Led training sessions for leasing consultants to improve sales techniques and customer service skills.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Trained staff on compliance, policies and procedures to maximize success.
Education
Some College (No Degree) - Psychology
North Carolina Central University
Durham, NCSome College (No Degree) - Psychology/Business Administration
Brunswick Community College
Leland, NCSome College (No Degree) - Business Administration And Management
Central Piedmont Community College
Charlotte, NCSkills
- Staff management
- Record keeping
- Effective negotiation
- Administrative support
- Team collaboration
- Creative problem solving
- Customer service expertise
- Sales and marketing aptitude
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Maintained 85% client retention rate year-over-year.
- Achieved high customer satisfaction by obtaining positive results following individual income tax audits.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
RemoteImportant To Me
Flexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leavePersonal development programs4-day work weekWork-life balance401k matchStock Options / Equity / Profit SharingQuote
Your Opinion is like a hill of unused beans unless someone uses it. Someone can replant them to reap the benefits later, someone can bag them and share with others, someone can cook them to marinate on to resort nutritional health, someone can listen an know there's no value to them at all.
Ronetta Frieson
Languages
English
Native language
English
Beginner
A1
Interests
Cheerleading Encouraging other to reach their greatest potential
Timeline
Leasing Consultant
BG Personnel, LP
09.2024 - Current
Rideshare Driver
Lyft
01.2016 - Current
Guest Service Representative
NVM LLC
06.2010 - 08.2015
CSR/Professional Tax Preparer
H & R Block Tax Services
08.2004 - 06.2010
Manager of Business Development and Sales
Marketing Consultant
02.2004 - Current
Leasing Manager
Emeral Cove Apartments
03.2000 - 08.2004
Some College (No Degree) - Psychology
North Carolina Central University
Some College (No Degree) - Psychology/Business Administration
Brunswick Community College
Some College (No Degree) - Business Administration And Management
Central Piedmont Community College
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