Rong Ye
Palisades Park,NJ
Summary
Proven to excel in high-pressure environments, Enhanced customer satisfaction at China Chef Express by skillfully managing large parties and streamlining seating. Adeptness in multitasking and team collaboration, coupled with a strong foundation in cleaning and sanitation, significantly contributed to an efficient workflow, showcasing ability to adapt and thrive in dynamic settings.
Overview
1
1
year of professional experience
Work History
Host
China Chef Express
2023.11 - 2024.07
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed an average of 70 orders a day
Busser
Mt. Fuji Hibachi And Sushi
2023.11 - 2024.07
- Reset and cleaned large tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Trained 4 new staff in bussing and cleaning procedures.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Cleaning and sanitation
- Table Bussing
Timeline
Host
China Chef Express
2023.11 - 2024.07
Busser
Mt. Fuji Hibachi And Sushi
2023.11 - 2024.07
High School Diploma -
Cherokee Trail High School
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