RONIER SUNSIN
Air And Ocean Logistics Manager
Miami,FL
Summary
Personal Cruise Consultant with a focus on client relationship management and cruise bookings. Builds personalized recommendations from traveler preferences, manages payments and itinerary changes, and keeps follow-up organized through CRM tracking. Supports smoother sales conversations by resolving cancellations and updates quickly.
Overview
2
2
Languages
2
2
Certifications
7
7
years of professional experience
Work History
Air and Ocean Logistics Manager
ARI Shipping
06.2026 - Current
- Streamlined logistics operations to enhance efficiency and reduce costs.
- Managed compliance with safety regulations, ensuring operational integrity across logistics functions.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Personal Cruise Consultant
Norwegian Cruise Line
06.2024 - 04.2026
- Cultivated strong client relationships through personalized cruise recommendations tailored to preferences and needs.
- Leveraged CRM software to track client interactions, sales leads, and booking history for effective follow-up and relationship management.
- Processed bookings and managed payments, ensuring timely modifications or cancellations to enhance client satisfaction.
Import And Export International Logistics Coordinator
Park Street Imports
06.2019 - 06.2024
- Manage international shipments, coordinating with carriers, freight forwarders, and customs brokers.
- Collaborate with internal teams, including customer managers, accounting, and warehouse, to ensure seamless coordination of international logistics activities.
- Responded promptly to customer inquiries, providing accurate updates on international shipment statuses to enhance customer satisfaction.
- Collaborated with internal teams, including customer managers, accounting, and warehouse, to ensure seamless coordination of international logistics activities, improving overall operational flow.
Education
Bachelor of Arts - Business Administration, Minor in Logistics and Supply Chain Management
Florida International University
Miami, FL12-2019
Associate of Arts - Business Administration
Miami Dade College
Miami, FL12-2017
Skills
- Cruise sales consultation
- Itinerary planning
- CRM software
- Booking management
- Payment processing
- International shipment coordination
- Customs documentation
- Carrier coordination
- Records management
- Fleet management software
Certification
Magaya Certification Program
Timeline
Air and Ocean Logistics Manager
ARI Shipping
06.2026 - Current
Personal Cruise Consultant
Norwegian Cruise Line
06.2024 - 04.2026
Import And Export International Logistics Coordinator
Park Street Imports
06.2019 - 06.2024
Bachelor of Arts - Business Administration, Minor in Logistics and Supply Chain Management
Florida International University
Associate of Arts - Business Administration
Miami Dade College