Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ronika Gouthia

Beaumont,TX

Summary

Dynamic customer service professional with extensive experience at Walgreens, excelling in problem resolution and team development. Proven track record of enhancing customer satisfaction through effective communication and active listening. Skilled in order fulfillment and training, consistently promoting operational best practices to drive efficiency and improve the shopping experience.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Walgreens
09.2020 - Current
  • Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
  • Developed plan-o-grams and layouts that maximized sales.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Assisted customers with product inquiries and service issues, ensuring a positive shopping experience.
  • Processed transactions efficiently, maintaining accuracy in cash handling and register operations.
  • Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
  • Maintained cleanliness and organization of sales floor, contributing to an inviting shopping environment.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Retail Stock Associate

Burlington
2018 - 2019
  • Learned safety protocols for handling equipment and managing stock safely.
  • Engaged in training sessions to understand product knowledge and company policies.
  • Monitored incoming shipments to verify accuracy against packing lists.
  • Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
  • Expedited shipment processing, unloading deliveries, and promptly placing products in their designated locations.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked designated items on shelves, end caps and displays.
  • Greeted customers and directed to requested products.
  • Collaborated with team members to maintain cleanliness and organization in stockroom areas.
  • Participated in team meetings to discuss strategies for improving stock efficiency.
  • Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
  • Interacted with guests in friendly and knowledgeable way.

Retail Stock Associate

Toys R Us
2016 - 2018
  • Organized stock shelves to ensure products are easily accessible for customers.
  • Assisted with inventory management by accurately labeling and tagging merchandise.
  • Collaborated with team members to maintain cleanliness and organization in stockroom areas.
  • Supported daily operations by replenishing items on sales floor as needed.
  • Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
  • Participated in team meetings to discuss strategies for improving stock efficiency.
  • Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
  • Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
  • Resolved customer inquiries or concerns quickly and professionally, demonstrating excellent problem-solving skills.
  • Demonstrated flexibility and adaptability in responding to changing priorities or store needs, effectively balancing multiple tasks simultaneously.
  • Managed high-volume restocking tasks during peak periods to ensure adequate product availability on the sales floor.
  • Trained new employees on store policies, procedures, and best practices for efficient stock handling operations.
  • Kept work areas neat, clean and free from debris.
  • Greeted store customers and discussed needs.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Education

High School Diploma -

Westbrook High School
Beaumont, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Product knowledge
  • Team development
  • Prioritization
  • Staff training
  • Quality control
  • Order fulfillment
  • Store maintenance
  • Promotional support
  • Training development aptitude

Timeline

Customer Service Representative

Walgreens
09.2020 - Current

Retail Stock Associate

Burlington
2018 - 2019

Retail Stock Associate

Toys R Us
2016 - 2018

High School Diploma -

Westbrook High School

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Ronika Gouthia