Summary
Overview
Work History
Education
Skills
Timeline
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Ronisha Brown

Royse City

Summary

Dynamic Leasing Consultant with a proven track record at Calloway at Las Colinas, excelling in customer service and efficient application processes. Skilled in Yardi software and HIPAA compliance, I enhance tenant satisfaction and streamline operations, ensuring a seamless experience for residents while building strong relationships.

Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.


Overview

15
15
years of professional experience

Work History

Leasing Consultant

Calloway at Las Colinas
02.2022 - Current
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Verified tenant incomes and other information before accepting lease applications.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.

Leasing Consultant

5 Mockingbird
08.2019 - 02.2022
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants while utilizing numerous of systems like Onesite, Entranta, Knock, LMS, Microsoft. Jostle, Yardi, Cavans, along with preparing ready boards.

Medical Appointment Scheduler

Methodist Medical Center
02.2017 - 02.2019
  • Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
  • Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.

Vison Center Supervisor

WalMart
09.2010 - 06.2017
  • Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
  • Implemented quality control measures to ensure the highest level of service for clients.
  • Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
  • Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
  • Spearheaded initiatives aimed at improving office organization, streamlining processes, and enhancing overall productivity levels.

Education

Mesquite Academy
Mesquite, TX

Skills

  • Customer service
  • Fair housing regulations
  • Building rapport
  • Fair housing policies
  • Insurance verification
  • HIPAA compliance
  • Patient scheduling
  • Yardi software
  • LMS administration
  • Microsoft dynamics 365

Timeline

Leasing Consultant

Calloway at Las Colinas
02.2022 - Current

Leasing Consultant

5 Mockingbird
08.2019 - 02.2022

Medical Appointment Scheduler

Methodist Medical Center
02.2017 - 02.2019

Vison Center Supervisor

WalMart
09.2010 - 06.2017

Mesquite Academy

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Ronisha Brown