Ronisha Burton
New Orleans,LA
Summary
Dedicated healthcare professional with expertise in patient advocacy, care coordination, and insurance verification. Proven ability to enhance patient experiences while managing electronic health records efficiently.
Overview
12
12
years of professional experience
Work History
Care Navigator
Ascension Health Ministry Service Center
New Orleans, Louisiana
04.2024 - Current
- Guided patients in navigating healthcare systems and resources to ensure access to necessary services.
- Informed patients about available health services and community programs, enhancing their understanding of options.
- Scheduled patient appointments and specific treatments.
- Coordinated appointments with primary care providers, specialists, and other medical personnel.
- Reached out to doctors and healthcare providers to inquire about orders.
- Performed follow-up calls or visits with patients post discharge from hospital or clinic settings to assess recovery status.
- Confirmed patients' insurance and payment methods during admissions to facilitate smooth check-in processes.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Medical Assistant
Daughters of Charity Health System
New Orleans, Louisiana
07.2022 - 04.2024
- Ensured accuracy of patient records in electronic health record system to support effective care delivery.
- Educated patients on treatment plans and medication usage.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications, and treatments according to physician instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Facilitated communication between patients and physicians by relaying messages regarding concerns and treatment updates.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Prepared patient charts daily to streamline clinic operations and enhance patient flow.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Site Lead Supervisor
BioReference Laboratories
New Orleans, Louisiana
09.2019 - 04.2022
- Supervised daily operations of laboratory processes and workflows.
- Coordinated team schedules and resource allocation to optimize lab operations.
- Ensured compliance with safety regulations and quality standards in testing procedures.
- Trained new staff on laboratory protocols and operational best practices.
- Managed inventory of laboratory supplies and equipment for seamless operations.
- Monitored performance metrics to pinpoint opportunities for operational enhancement.
- Provided leadership in developing team goals and objectives for the site staff.
- Analyzed operational data to uncover areas for improvement and growth.
- Managed daily site operations ensuring project milestones were met within designated timelines.
Patient Access Representative
Children's Hospital
New Orleans, Louisiana
02.2016 - 09.2019
- Collected and verified patient information, ensuring accurate and efficient registration.
- Welcomed patients and families, providing compassionate support during visits.
- Scheduled appointments efficiently, ensuring optimal patient flow throughout the clinic.
- Assisted patients with insurance inquiries, streamlining billing procedures for a better patient experience.
- Handled incoming calls, promptly addressing patient questions and concerns to enhance service quality.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
Medical Assistant
Crescent City Physicians
New Orleans, Louisiana
05.2014 - 02.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Assisted healthcare providers with patient examinations and procedures.
- Communicated patient concerns, condition updates, and refill requests to physicians to support timely treatment.
- Recorded detailed notes during patient visits to enhance continuity of care.
- Collected samples from patients for laboratory testing purposes.
- Maintained clean and well-stocked examination rooms to ensure readiness for patient care.
- Cleaned and maintained medical equipment following procedures and standards.
Education
Medical Assistant Certification -
Delgado Community College
New Orleans, LA09-2014
Associate of Science -
Delgado Community College
New Orleans, LA12-2009
High School Diploma -
Booker T Washington
New Orleans, LA05-2005
Skills
- Care coordination
- Patient advocacy
- Healthcare management
- Insurance authorization
- Electronic health records
- Appointment scheduling
- Chronic disease management
- Clinical procedures
- OB/GYN procedures
- Ear irrigation
- Procedure assistance
- Vital sign monitoring
- Medical terminology
- Problem solving
- Time management
Timeline
Care Navigator
Ascension Health Ministry Service Center
04.2024 - Current
Medical Assistant
Daughters of Charity Health System
07.2022 - 04.2024
Site Lead Supervisor
BioReference Laboratories
09.2019 - 04.2022
Patient Access Representative
Children's Hospital
02.2016 - 09.2019
Medical Assistant
Crescent City Physicians
05.2014 - 02.2016
Medical Assistant Certification -
Delgado Community College
Associate of Science -
Delgado Community College
High School Diploma -
Booker T Washington