Ronisha Pacheco
Lakeland,FL
Summary
Skilled team player with strong background in fast pace environment. Works well independently to handle assignment and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
34
34
years of professional experience
Work History
Co-Owner/Operator
Goodie Treats
Lakeland, FL
12.2010 - Current
- Responsible for recruiting talent based on show needs.
- Lead event management and preparations.
- Lead event management and preparations.
- Organized and scheduled vendors.
- Maintained talent and vendors records.
- Select fashions to be used or up and coming showcases.
- Managed daily communication with parents and models.
- Head of finances.
Assistant Claims Manager
SEIDS Delivery Services
Lakeland, FL
06.2019 - 01.2022
- Negotiated claims settlements with the involved parties, supporting the litigation process when settlements could not be negotiated.
- Carefully reviewed claims forms and internal customers records to determine the claimant's level of coverage.
- Monitored claims and coordinated efficient processing.
- Re-investing questionable claims to identify any signs of fraud and protect company from paying out incorrectly.
- Diligently interviewed claimants, witnesses and other related parties to fill in the details and make an accurate determination about the validity of each claim.
- Investigated the damage to properties, assessed the extent and developed detailed estimates.
- Trained and motivated personnel for continuous improvement of claims team operations.
Q/A Customers Service Representative
Rooms To Go Corporate Office
Seffner, FL
06.2004 - 06.2019
- Monitored customer service calls.
- Reviewed activities regularly to identify opportunities for improvement.
- Assisted in training and development of training and development of training material.
- Directed quality initiatives by requiring adherence to quality assurance polices and procedures; developing new models; implementing changes.
- Carried out high-quality monitoring call volume work with little oversight.
Customer Service Survey Representative
Rooms To Go Corporate Office
Seffner, FL
06.2003 - 06.2004
- Managed large amounts of inbounds and outbound calls in a timely manner.
- Maintained good working relationship with co-workers and management.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- High cell volume representative.
Store Clerk
Rooms To Go Store
Tampa, FL
08.2002 - 06.2003
- Used conversational skills to help guests feel welcomed and create warm environment.
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.
- Engaged customers and built connections using positive, upbeat attitude.
- Helped management solve customers concerns with proactive approached based on retail knowledge.
- Process potential customers applications.
- Assisted cashiers in balancing cash at open/close of shifts.
Inventory Clerk
Rooms To Go Warehouse
Lakeland, FL
10.2000 - 08.2002
- Worked with department team members and receiving manger to research and resolve inventory discrepancies.
- Conducted regular cycle counts to contribute to effective inventory management.
- Communicated regular cycle counts to contribute to effective inventory management.
- Communicated openly across department to verify and correct inventory counts.
- Kept work area organized and clutter-free.
- Distributed merchandise tickets.
Quality Control Inspector
Rooms To Go Warehouse
Lakeland, FL
08.1999 - 10.2000
- Completed first-piece inspections to check fabrication process against requirements and fully documents results.
- Rejected non-compliant assembly and installation, documenting non-compliance and locations and noting correct configuration required based on related drawings, specifications, and plans.
Education
Image Consultant - Image Consultant
IPA Career College
Princeton Junction, NJ01.2016
High School Diploma -
Kathleen Senior High School
Lakeland, FL06.1999
Skills
- Team motivation
- Quality assurance
- Strong communication skills
- Software user
- Negotiate settlements
- Exceptional time and task management
- Flexible schedule
Timeline
Assistant Claims Manager
SEIDS Delivery Services
06.2019 - 01.2022
Co-Owner/Operator
Goodie Treats
12.2010 - Current
Q/A Customers Service Representative
Rooms To Go Corporate Office
06.2004 - 06.2019
Customer Service Survey Representative
Rooms To Go Corporate Office
06.2003 - 06.2004
Store Clerk
Rooms To Go Store
08.2002 - 06.2003
Inventory Clerk
Rooms To Go Warehouse
10.2000 - 08.2002
Quality Control Inspector
Rooms To Go Warehouse
08.1999 - 10.2000
Image Consultant - Image Consultant
IPA Career College
High School Diploma -
Kathleen Senior High School
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