Jeffrey T. Williams
Austin,TX
Summary
Diligent People Leader with over 6 years of experience with organizational problem solving, advanced supervisory, mentoring, team building and customer service skillsets. Experience stepping into roles and quickly making positive changes to drive company success and monetary growth. Exceptional skills in inventory management, loss prevention and vendor negotiation.
Overview
13
13
years of professional experience
Work History
Hardlines Manager
Dick's Sporting Goods, Inc
Bee Caves , TX
03.2023 - Current
- Manage various Departments including Golf, Bikes Fitness, Team sports and Lodge.
- Maintained high standards of visual presentation throughout the Departments
- Participates in quarterly inventory checks to ensure accuracy of merchandise counts.
- Empowers the team to serve as technical subject matter experts (SME's) as they are personally mentored to take ownership of work, resulting in high standards
- Ensures compliance with all company operational processes including but not limited to, cash handling procedures, safety, company loss prevention programs
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Drives overall financial performance of the store by utilizing reporting tools and implementing strategies/tactics designed to improve store performance.
- Actively monitors competition assortments, pricing strategies, and promotions to gain competitive advantage.
Assistant Store Manager/Softlines Manager
Dick's Sporting Goods, Inc
Bee Caves, TX
07.2018 - 03.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed various Departments including, Footwear, Apparel, and Bikes and Fitness.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Proactively supported Store Manager in all aspects including, but not limited to strategic planning to achieve key milestones, identify market trends and drive revenue to surpass both organizational and store goals.
- Single handedly responsible for both incoming and out going store freight.
Key Holding Lead (Footwear)
Dick's Sporting Goods, Inc
Pflugerville, TX
09.2011 - 01.2024
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Provided support to Store Manager and served as "Manager on Duty" in the absence of Store Manager
- Held top sales of specific company campaign "No Sweat" while in this position.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Huston-Tillotson University
Austin, TXSkills
- Merchandising Strategies
- Promotional Planning
- Performance Analysis
- Human Resources Management
- Staff Management & Development
Affiliations
- Avid Tennis Player
- Dedicated Father and Husband
Timeline
Hardlines Manager
Dick's Sporting Goods, Inc
03.2023 - Current
Assistant Store Manager/Softlines Manager
Dick's Sporting Goods, Inc
07.2018 - 03.2023
Key Holding Lead (Footwear)
Dick's Sporting Goods, Inc
09.2011 - 01.2024
Huston-Tillotson University