RONIT RAMAMURTHY

• Rental Operations & Onboarding: Guided clients through lease agreements, clarified key terms, executed seamless onboarding, and facilitated smooth account offboarding.
• Facility Operations & Vendor Oversight: Oversaw daily building maintenance, managed third-party service contractors, and conducted routine site inspections to enforce strict safety and security compliance.
• Multi-Site Customer Relations: Delivered high-touch in-person, virtual, and email support across 3 high-volume locations, resolving complex inquiries and driving positive client experiences.
• Records & Data Integrity: Maintained 100% data accuracy in managing confidential lease records, billing systems, and customer accounts.

• Process Optimization: Conducted comprehensive operational evaluations and audits, reducing annual operating costs by $152K within 6 months.
• Operations Management: Streamlined administrative and service priorities in a fast-paced corporate environment, increasing overall workflow efficiency.
• Client & Account Support: Facilitated inbound phone and email inquiries, delivering top-tier account management to high-value clients and internal leadership.
• CRM & Data Analytics: Utilized CRM software to track account progress, streamline cross-departmental communication, and drive data-informed decision-making.
• Project Leadership: Coordinated project timelines and key deliverables, ensuring strict alignment with client expectations and strategic company objectives.
• Relationship Management: Cultivated and maintained strong client relationships to boost account retention and customer satisfaction.

• Logistics & Service Excellence: Managed 200+ daily customer and dispatch inquiries, verifying critical documentation and maintaining a 94%+ CSAT score across 12 consecutive months.
• Process Optimization: Streamlined terminal loading and distribution workflows to reduce lead times while maintaining strict compliance with regulatory policies.
• Safety & Regulatory Compliance: Enforced health, safety, and operational SOPs across shift operations, achieving 100% site compliance and minimizing workplace incidents.
• Inventory Control: Oversaw inventory tracking systems and maintained precise supply records to optimize stock accuracy and material availability.

Focus: Operations & Human Resources

• Awarded Top Student in Human Resources