Ronje' James
Baltimore,MD
Summary
Dynamic Business Operations Coordinator with a proven track record at Sankofa Behavioral Health, enhancing operational efficiency through effective project management and corporate communications. Skilled in data analytics and fostering team collaboration, I successfully developed tracking systems that improved service delivery accuracy, ensuring timely access to essential services.
Overview
8
8
years of professional experience
Work History
Business Operations Coordinator
Sankofa Behavioral Health
06.2022 - Current
- Provide direct support to leadership team and overall business operations in the areas of Scheduling, Billing, Insurance Authorizations, and Inventory/Budgeting.
- Coordinated cross-functional teams to complete high-priority projects on time and within budget.
- Educated staff on organizational mission and goals to help employees achieve success.
- Organize and maintain digital and physical filling systems of clinical licensure.
- Assist with reviewing completed reports for completeness and accuracy.
- Developed and maintained tracking systems for service delivery, enhancing accuracy and accessibility of data.
Senior Administrative Assistant
JPMorgan Chase
09.2019 - 06.2022
- Coordinated executive schedules, ensuring optimal time management and resource allocation.
- Implemented office procedures, enhancing workflow efficiency and employee productivity.
- Managed communications across departments, facilitating timely dissemination of information.
- Developed training materials for new staff, improving onboarding processes and knowledge retention.
- Assisted with budget preparation while executing compliance monitoring and reconciliation of divisional staff monthly expenditures.
Insurance Verification Specialist
Kennedy Krieger Institute
07.2017 - 08.2019
- Coordinated insurance verification processes to ensure timely patient access to services.
- Analyzed patient insurance data for accuracy and compliance with institutional policies.
- Developed training materials for new staff on insurance verification protocols and systems.
- Improved workflow efficiency by implementing standardized procedures for verifying patient eligibility.
- Collaborated with healthcare providers to resolve discrepancies in insurance coverage and claims processing.
Education
Master of Arts - Writing
Academy of Art University
San Francisco, CA06-2022
Bachelor of Science - Athletic Training
Frostburg State University
Frostburg, MD06-2016
Skills
- Operational efficiency
- Corporate communications
- Microsoft office proficient
- Project management
- Data analytics
- Effective communication
Timeline
Business Operations Coordinator
Sankofa Behavioral Health
06.2022 - Current
Senior Administrative Assistant
JPMorgan Chase
09.2019 - 06.2022
Insurance Verification Specialist
Kennedy Krieger Institute
07.2017 - 08.2019
Master of Arts - Writing
Academy of Art University
Bachelor of Science - Athletic Training
Frostburg State University