Ronnetta Dowdy
Melbourne
Summary
Assisted clients in improving their experiences through relationship management and customer service skills as a licensed senior relationship specialist.
Supported organizational goals by providing exceptional client service and management expertise.
Contributed to enhancing client satisfaction and loyalty through effective communication and problem-solving.
Overview
19
19
years of professional experience
Work History
Licensed Senior Relationship Specialist
Vystar Credit Union
2022.04 - Current
Relationship Banker
Wells Fargo
2024.01 - 2024.10
Licensed Personal Banker
Wells Fargo
2019.07 - 2022.04
- Working at Wells Fargo allowed me to use my communicative skills to educate and financially assist the community.
- - Assisting business owners in starting credit for their business
- - Educating clients about retirement options
- - Assisting manager in branch meetings in coaching other team members
Relationship Banker
Huntington National Bank
2012.03 - 2019.04
- I was successful in building relationships with new and existing clients in order to generate sales and repeat business for the bank.
- - Responsible for cross-selling retail, lending, and investment products to clients
- - I developed close relationships with my business partners to ensure established goals were met
- - Coached the tellers on updated bank products and assisted them with the referral process
- - I followed account opening procedures which kept the banks loss to a minimum
- - Maintain integrity of confidential information
Personal Banker
Fifth Third Bank
2007.10 - 2012.03
- While employed at Fifth Third Bank I was responsible for generating sales and training the teller staff on sales techniques.
- - I built relationships with business clients to introduce 53 products to their employees
- - Improving the banks revenue
Education
Life and Health Insurance in Series 6 and 63, Certified Mortgage Lender
Skills
- Assisted in building and managing relationships with clients
- Helped deliver outstanding customer service experiences
- Supported cross-selling efforts to improve product offerings
Timeline
Relationship Banker
Wells Fargo
2024.01 - 2024.10
Licensed Senior Relationship Specialist
Vystar Credit Union
2022.04 - Current
Licensed Personal Banker
Wells Fargo
2019.07 - 2022.04
Relationship Banker
Huntington National Bank
2012.03 - 2019.04
Personal Banker
Fifth Third Bank
2007.10 - 2012.03