Ronnetta M. Lee ________________________
Cleveland
Summary
Detail-oriented city employee offering almost-year background checking incoming and outgoing materials and products for conformance. Familiar with office setting and office equipment. Hardworking individual skillful in conducting accurate visual and measurement tests and preparing and maintaining comprehensive reports and records. Team player committed to collaborating and working cross-functionally to meet all milestones and schedules.
Overview
20
20
years of professional experience
Work History
Public Health Sanitarian Inspector I
City Of Cleveland Division Of Public Health
08.2021 - 08.2023
- Assisted with development of health and safety plans for hazardous materials.
- Investigated accidents and analyzed root causes to develop corrective action plans.
- Performed environmental site assessments and provided remediation recommendations.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Used Public Health software to record outcome of property violations.
- Summon property owners to court by issuing tickets, after noncompliance to warning violation notices.
- Appear in court on the behalf of the city as a witness to violation policies.
- Collected evidence by completing field work, by taking pictures, talking to tenants and property owners. Complete follow up by visits or calls.
Stock Clerk
City of Cleveland
08.2013 - 08.2021
- Distributed medical supplies, documents, and specimens from health clinics to local hospitals.
- Record, prepare requisitions and oversee to the disbursement of stock, and completed inventory.
- Make reports, keep time and other records. Organized current and former employee files for the Health administration department.
- Collected and filed all college intern personal identification for hiring.
- Under the directive of HR administration, helped to process separation packets, and vouchers by time stamping and delivering documents to the finance department.
- Answer phones, run errands and receive request for information.
- Solve problems using computer. Used excel, fax, email
Customer Service Representative
City of Cleveland, Water
09.2007 - 08.2013
- Several years of analyzing and problem solving and correcting customer water bills.
- Worked with other supervisors and other departments to adjust water bills correctly and in a timely manner.
- Directed customers with low income, or senior citizens to sign up for the Homestead program.
- Managed customer accounts by keeping all banking information updated and confidential.
- Identified high bills on residential and commercial accounts, and corrected customer bills by using math formula equations to correct water MCF usage. Also corrected underground leaks by using a percentage to give a discount on the bill, after consultation meeting team agreed to give costumer an adjustment.
- Worked with consultants and managers to analyze billing rates for the next year, using Excel and (CC&B) custom care and billing system.
- Experience excel, word, fax, email, and microfiche, filing, and using different department computer software.
Pipe Repair worker
City of Cleveland, Water
07.2003 - 08.2007
- Worked on crew trucks to produce timely repairs on water main breaks.
- Analyzed the type of repairs needed to complete repairs for residential, and commercial customers.
- Loaded and unloaded trucks, delivered equipment to crews that worked in the field, worked in the pipe shop, and helped in store room with inventory.
- Ordered supplies for truck and kept record of stock.
Education
Master of Science - Urban Affairs
Cleveland State University
Cleveland, OH05.2025
Bachelor of Applied Arts - Urban And Regional Studies
Cleveland State University
Cleveland, OH12.2020
Associate of Applied Arts - Liberal Arts And General Studies
Cuyahoga Community College
Cleveland, OH05.2019
Associate of Arts - Business
AIU Online College
Hoffman Estates, IlBusiness - undefined
Bedford High School
Bedford, Ohio1989
Notary And Signing Agent
National Notary Association
Chatsworth, CA10.2021
Skills
- Computer software
- Billing system
- Economics
- Filing
- Inventory
- Excel
- Word
- Fax
- Copier
- Negotiate
- Speech
- Answer phones
- Analyze and Troubleshoot
- Type
- Training Development
- Critical Thinking
- Decision Making
- Effective Communication
- Diversity and Inclusion
- Data Analytics
- Employment Recordkeeping
Affiliations
Member of NAFTA
Dean’s List, Fall of 2006, and Winter of 2007
Affiliations_________________________________________________________________________
Hard Hatted Women, Leadership Development Program
Non-traditional employment for women
ASPCA member – The American Society for the Prevention of Cruelty to Animals.
Tutors with Computers- Provided electronic devices for children of low income families.
Timeline
Public Health Sanitarian Inspector I
City Of Cleveland Division Of Public Health
08.2021 - 08.2023
Stock Clerk
City of Cleveland
08.2013 - 08.2021
Customer Service Representative
City of Cleveland, Water
09.2007 - 08.2013
Pipe Repair worker
City of Cleveland, Water
07.2003 - 08.2007
Master of Science - Urban Affairs
Cleveland State University
Bachelor of Applied Arts - Urban And Regional Studies
Cleveland State University
Associate of Applied Arts - Liberal Arts And General Studies
Cuyahoga Community College
Associate of Arts - Business
AIU Online College
Business - undefined
Bedford High School
Notary And Signing Agent
National Notary Association
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