Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ronney Hurtado

Hialeah,FL

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. With room for adverse learning experiences.

Overview

4
4
years of professional experience

Work History

Guest Services Shift Leader

Marriott Vacations Worldwide
01.2023 - Current
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times for guests.
  • Assisted housekeeping team members when needed so that rooms could be maintained in pristine condition.
  • Collaborated with other department leaders, ensuring smooth operations across all areas of the hotel.
  • Implemented new procedures for handling guest complaints, leading to faster resolutions and improved overall satisfaction ratings.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Monitored front desk operations closely, identifying areas for improvement and implementing necessary changes for optimal efficiency.
  • Provided ongoing training and development opportunities for team members, contributing to their personal growth and enhanced job performance.
  • Conducted regular audits of front desk procedures to ensure compliance with company policies and industry regulations.

Summer Camp Leader

Miami Springs Recreation Center
07.2022 - 08.2022
  • Adequate Organizational Skills
  • Patience and Caution maintained with children
  • Created dear connections
  • Observational skills
  • Leadership improvements

Team Member

Chick-Fil-A
03.2020 - 09.2020
  • Assessed guests' needs
  • Performed customer service duties with utmost care
  • Attended to higher ups tasks when needed
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Associate of Arts in Business Administration & Computer Science -

Miami Dade College
Miami, FL
07.2026

High School Diploma -

Miami Springs Senior High School
Miami, FL
06.2022

Skills

    • Customer Service
    • Microsoft Word, Excel, PowerPoint, Outlook
    • Social Media
    • Adaptable
    • Discipline
    • Communication
      • Positive Attitude
      • Teamwork and Collaboration
      • Problem-Solving
      • Attention to Detail
      • Clear Communication
      • Leadership Qualities

Languages

SPANISH
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary

Timeline

Guest Services Shift Leader

Marriott Vacations Worldwide
01.2023 - Current

Summer Camp Leader

Miami Springs Recreation Center
07.2022 - 08.2022

Team Member

Chick-Fil-A
03.2020 - 09.2020

Associate of Arts in Business Administration & Computer Science -

Miami Dade College

High School Diploma -

Miami Springs Senior High School

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Ronney Hurtado