Ronni Minutolo
Seminole
Summary
Dynamic SBA Servicing Officer at Bank OZK with expertise in loan processing and customer service. Proven track record in efficiently resolving complex inquiries and managing insurance claims for a diverse loan portfolio. Adept at conducting thorough post-closing reviews, ensuring compliance, and enhancing operational efficiency. Committed to delivering exceptional results in financial reporting.
Overview
23
23
years of professional experience
Work History
SBA Servicing Officer
Bank OZK
Pinellas Park
05.2022 - 08.2025
- Collaborated with SBA team to develop and implement customer service strategies.
- Resolved customer inquiries and issues efficiently and professionally.
- Participated in regular meetings with upper management regarding progress updates on all multi-disbursement loans and pending new loan fundings.
- Coordinated with the internal construction team for all funding and administration for all SBA construction loans.
- Managed and tracked all insurance and all insurance-related collateral claims for the bank's SBA loan portfolio.
- Conducted post-closing reviews on all newly closed 504 and 7A loans.
Commercial Lending Assistant
Bank OZK f/k/a Intervest National Bank
Clearwater
11.2002 - 05.2022
- Supported loan officers in processing commercial loan applications including engagement of all third-party reports.
- Assisted in gathering financial statements and credit reports for analysis.
- Updated and maintained customer information in banking software and processing systems.
- Tracked and paid all insurance and taxes for the bank's portfolio across 31 states.
- Booked and funded all new commercial loans.
Education
Associate of Arts - Business Management
Orange County Community College
Middletown, NY06-1993
Skills
- Loan processing
- Credit analysis
- Insurance management
- Customer service
- Post-closing review
- Financial reporting
Timeline
SBA Servicing Officer
Bank OZK
05.2022 - 08.2025
Commercial Lending Assistant
Bank OZK f/k/a Intervest National Bank
11.2002 - 05.2022
Associate of Arts - Business Management
Orange County Community College
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