Ronnie Mangrum
Summary
Proven leader in operations management, excelling in performance monitoring, complex problem-solving, and team coaching. Committed to driving efficiency and enhancing customer satisfaction.
Overview
39
39
years of professional experience
Work History
Manager of Command Center
Southwest Airlines
Nashville
05.2019 - Current
- Supervises daily operations to ensure efficient service delivery and customer satisfaction.
- Monitors compliance with safety regulations and company policies during operations.
- Facilitates communication between departments to support seamless operational flow.
- Monitors staff performance and addresses issues.
- Coaches, mentors and trains team members in order to improve their job performance.
Manager of Ramp and Operations
Southwest Airlines
Nashville
12.2012 - 04.2019
- Coordinated scheduling and staffing to maximize efficiency in flight operations.
- Ensured compliance with safety regulations and company standards to maintain operational integrity.
- Analyzed operational data to identify trends and areas for improvement.
- Recruited and hired qualified candidates to fill open positions.
- Mediated employee conflicts by clarifying and enforcing company policies and procedures.
- Conducted performance reviews for team members.
- Oversaw daily operations, maintaining efficiency and quality standards.
Ramp Supervisor
Southwest Airlines
Nashville
01.2012 - 11.2012
- Supervised ramp operations to ensure timely aircraft arrivals and departures.
- Resolved operational issues promptly to minimize delays and disruptions.
- Managed shift schedules for ramp staff members including breaks and meal times.
Ramp Supervisor
Southwest Airlines
Houston
08.2011 - 12.2011
- Supervised ramp operations to ensure timely aircraft arrivals and departures.
- Resolved operational issues promptly to minimize delays and disruptions.
- Managed shift schedules for ramp staff members including breaks and meal times.
Warrant Officer
Davidson County Circuit Court
Nashville
07.2009 - 07.2011
- Managed case files and documentation for court proceedings.
- Maintained confidential records following legal standards and regulations.
- Assisted in the preparation of legal documents and reports.
- Facilitated communication between attorneys, judges, and court staff.
Machine Operator
Fiberweb
Old Hickory
12.2008 - 06.2009
- Operated production equipment to ensure efficient workflow.
- Monitored product quality and adjusted settings for consistency.
- Documented production data and reported discrepancies to supervisors.
- Adjust machine settings to complete tasks accurately.
Ops and Cargo Agent
Southwest Airlines
Nashville
08.1989 - 11.2008
- Completed weight and balance for every Flight assigned
- Boarded customers onto flights, ensuring timely departures and proper seating arrangements.
- Worked in the coordinator role , communicating gates to pilots and informing the operation of any issues
- Assisted customers with cargo handling, loading, and unloading activities.
- Monitored compliance with safety regulations and cargo handling procedures.
Ramp Agent
Southwest Airlines
Nashville
09.1987 - 07.1989
- Loaded and unloaded baggage from aircraft in a safe and efficient manner.
- Operated ground support equipment to ensure timely aircraft servicing.
- Monitored weather conditions to adjust ramp operations as needed.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Skills
- Operations management
- Performance monitoring
- Team coaching
- Effective communication
- Complex Problem-solving
- Shift scheduling
- Coaching and mentoring
Timeline
Manager of Command Center
Southwest Airlines
05.2019 - Current
Manager of Ramp and Operations
Southwest Airlines
12.2012 - 04.2019
Ramp Supervisor
Southwest Airlines
01.2012 - 11.2012
Ramp Supervisor
Southwest Airlines
08.2011 - 12.2011
Warrant Officer
Davidson County Circuit Court
07.2009 - 07.2011
Machine Operator
Fiberweb
12.2008 - 06.2009
Ops and Cargo Agent
Southwest Airlines
08.1989 - 11.2008
Ramp Agent
Southwest Airlines
09.1987 - 07.1989