Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
24
24
years of professional experience
Work History
Credit and Collection Clerk / CSR
Kansas Gas Service
Topeka, KS
01.2023 - Current
Verified customer accounts and updated account information.
Researched and resolved customer inquiries regarding payment issues.
Provided excellent customer service by responding promptly to customer inquiries or complaints.
Accepted and processed customer payments and applied toward account balances.
Identified customer needs and provided appropriate solutions.
Participated in team meetings or training sessions when necessary.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Made outbound calls to obtain account information.
Add Bankruptcy to customers accounts while adjusting charges.
Running customers through Accurint
Accepting customers Identifiction
Pro Shop Manager / Custodial Worker
Solar Athletics
Topeka, KS
01.2021 - Current
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Rotated merchandise and displays to feature new products and promotions.
Took customers orders for custom shirts as well as print them.
Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Food Service Worker
Seaman School District / Logan Elemantary
Topeka, KS
04.2018 - 08.2020
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and state.
Adhered to procedures in preparing food items.
Pushed, pulled and transported large loads and objects.
Prepared trays to be distributed to classrooms as part of the FFVP.
Took students payments.
Balanced and closed registers
Customer Service Representative / Teller
Capital Federal Savimg Bank
Topeka, KS
02.2007 - 04.2012
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Logged cashier's checks and other transactions to maintain accurate account records.
Balanced cash drawer.
Safely opened and close bank branch.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.