Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy McPherson

Topeka,KS

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

24
24
years of professional experience

Work History

Credit and Collection Clerk / CSR

Kansas Gas Service
Topeka, KS
01.2023 - Current
  • Verified customer accounts and updated account information.
  • Researched and resolved customer inquiries regarding payment issues.
  • Provided excellent customer service by responding promptly to customer inquiries or complaints.
  • Accepted and processed customer payments and applied toward account balances.
  • Identified customer needs and provided appropriate solutions.
  • Participated in team meetings or training sessions when necessary.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Made outbound calls to obtain account information.
  • Add Bankruptcy to customers accounts while adjusting charges.
  • Running customers through Accurint
  • Accepting customers Identifiction

Pro Shop Manager / Custodial Worker

Solar Athletics
Topeka, KS
01.2021 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Rotated merchandise and displays to feature new products and promotions.
  • Took customers orders for custom shirts as well as print them.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.

Food Service Worker

Seaman School District / Logan Elemantary
Topeka, KS
04.2018 - 08.2020
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and state.
  • Adhered to procedures in preparing food items.
  • Pushed, pulled and transported large loads and objects.
  • Prepared trays to be distributed to classrooms as part of the FFVP.
  • Took students payments.
  • Balanced and closed registers

Customer Service Representative / Teller

Capital Federal Savimg Bank
Topeka, KS
02.2007 - 04.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Balanced cash drawer.
  • Safely opened and close bank branch.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.

Nail Technician

Kaw Valley Hair CO
Topeka, KS
04.2000 - 02.2007
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over 6 daily customers.
  • Cleaned and sanitized tools and equipment before each client.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Completed consultations with spa guests to determine nail care needs.
  • Booked customers for services.

Nail Technician Instructor

B Street Design
Topeka, KS
08.2004 - 11.2006
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
  • Taught proper sanitation for maintain a safe work environment.

Education

Nail Technincian -

Commuity College of Cosmentology
Topeka, KS
03.2000

High School Diploma -

Seaman High School
Topeka, KS
05.1998

Skills

  • Building Customer Relationships and Loyalty
  • Cash Counting
  • Responding to Difficult Customers
  • Customer Account Management
  • Customer Service and Assistance
  • Answering Customer Questions
  • Teller Transactions
  • Cash Register Operations
  • Payment Processing
  • Attention to Detail
  • Updating Customer Accounts
  • Problem-Solving
  • Reliability

Timeline

Credit and Collection Clerk / CSR

Kansas Gas Service
01.2023 - Current

Pro Shop Manager / Custodial Worker

Solar Athletics
01.2021 - Current

Food Service Worker

Seaman School District / Logan Elemantary
04.2018 - 08.2020

Customer Service Representative / Teller

Capital Federal Savimg Bank
02.2007 - 04.2012

Nail Technician Instructor

B Street Design
08.2004 - 11.2006

Nail Technician

Kaw Valley Hair CO
04.2000 - 02.2007

Nail Technincian -

Commuity College of Cosmentology

High School Diploma -

Seaman High School
Brandy McPherson