Ronnie Williams Jr.
Canoga Park,Ca
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Uber Partner
Food Delivery Services
11.2022 - 03.2024
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Delivered orders to customers to drive full satisfaction.
Seasonal Delivery Driver
UPS
10.2021 - 11.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Followed corporate procedures to maintain company and customer data confidentiality.
Security Officer
Certified Protection
04.2021 - 09.2021
- Enhanced security by implementing and maintaining comprehensive security systems.
- Responded swiftly to security incidents and effectively resolved security issues.
- Frequently reviewed security cameras and reported security breaches to management.
- Properly secured loads with security straps, covers and security seals.
- Implemented security structures to prevent unauthorized access and maintain system security.
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
Security Officer
Allied Universal
12.2019 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Cashier
Convenience Store
06.2018 - 12.2019
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Airman First Class
United States Air Force
12.2014 - 12.2016
- Maintained high security perimeters, maintained runways and air field for aircrafts, operating heavy duty equipment, keeping peak physical fitness
Education
No Degree - General Studies
Jackson Central - Merry High School
Jackson05.2013
Skills
- Customer Service
- Cash handling
- Clerical
- Asset protection
- Microsoft office
- Social media platforms
- Flexibility
- Punctuality
- Cleanliness
- Vehicle Maintenance
- Route Planning
- Time Management
- Tech-savviness
- Customer Engagement
- Safe Driving
- Defensive Driving
- Dependable and Trustworthy
- Effective communication skills
- Attention to Detail
- Valid Driver's License
Certification
- Motor Vehicle Operator Card: Loaders
- Dump Trucks
- Sweepers
- Backhoes
- Graders
- Distributors
- Snow Blowers
Timeline
Uber Partner
Food Delivery Services
11.2022 - 03.2024
Seasonal Delivery Driver
UPS
10.2021 - 11.2021
Security Officer
Certified Protection
04.2021 - 09.2021
Security Officer
Allied Universal
12.2019 - 07.2021
Cashier
Convenience Store
06.2018 - 12.2019
Airman First Class
United States Air Force
12.2014 - 12.2016
No Degree - General Studies
Jackson Central - Merry High School
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