Ronnolla Dunston
Pennington,NJ
Summary
As a former Non-profit Child Care Director and New Jersey Certified Social Worker, I bring over 15 years of social work experience. A specialty in strategic planning and program development, I have created and designed programs designed to enhance and implement employment training, curriculum and child care services. I am also proficient in child care consultation, as well as research, fund development, and grant writing. In addition, I am proficient in budget management when necessary for job performance.
Overview
35
35
years of professional experience
Work History
Remote Customer Service Representative
Aston Carter
08.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
President and CEO
GRADUATES LEARNING CENTER
01.1989 - 01.2011
- Program Development, Employment Training, Curriculum Development, Fund Development, Board Development/Training, Child Care Consultant
- As Non-profit Child Care Center Director our program provided high quality affordable educational, recreational and culturally diverse child care programs to children 2 months-12 years of age while providing employment and employment training/certification programs to help residents become self sufficient members of their communities
Customer Service and Reservation and Ticket Sales
AMTRAK (NATIONAL RAILROAD PASSENGER CORPORATION
01.1989 - 01.1995
- Made travel arrangements for single and group sales for Amtrak customers
- Applied knowledge of geography for schedule, fare, routine and connection inquires
- Maintained a friendly, open and positive demeanor for customers.
Education
Masters of Science Degree, Child Psychology -
Ashwood University
Cleveland, OH12.2007
Bachelor of Arts Degree, Business Development -
Ashwood University
Cleveland, OH12.2005
Associates Degree, Child Care Development -
Ashwood University
Cleveland, OH12.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
References
Available upon request
Timeline
Remote Customer Service Representative
Aston Carter
08.2022 - 11.2023
President and CEO
GRADUATES LEARNING CENTER
01.1989 - 01.2011
Customer Service and Reservation and Ticket Sales
AMTRAK (NATIONAL RAILROAD PASSENGER CORPORATION
01.1989 - 01.1995
Masters of Science Degree, Child Psychology -
Ashwood University
Bachelor of Arts Degree, Business Development -
Ashwood University
Associates Degree, Child Care Development -
Ashwood University
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