Summary
Overview
Work History
Education
Skills
Timeline
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Ronny Constantine

Pioche,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

Liveops
Pioche, NV
02.2020 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Housekeeping Attendant

Overland Hotel And Saloon
Pioche, NV
01.2020 - 10.2023
  • Maintained cleanliness and order of assigned areas.
  • Assisted guests with requests related to housekeeping services.
  • Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
  • Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.

Behavior Technician

Accessible Spaces
Las Vegas, NV
02.2018 - 12.2019
  • Developed individualized treatment plans for each client that included goals and objectives.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Provided direct behavioral intervention services to adults with traumatic brain injury disorder and other developmental disabilities.
  • Supported clients in developing self-help skills such as dressing, toileting, eating independently .
  • Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
  • Encouraged positive behavior by providing rewards or praise for desired behaviors.

Education

GED -

West Adams Preparatory High School
Westlake, OH
1989

Skills

  • Information Verification
  • Call Control
  • Case Management
  • Information Updates
  • Customer Complaint Resolution
  • Documentation and Reporting
  • Returns Processing
  • Order Placement
  • Billing Inquiries
  • Problem Resolution
  • Outstanding Communication Skills

Timeline

Customer Service Agent

Liveops
02.2020 - Current

Housekeeping Attendant

Overland Hotel And Saloon
01.2020 - 10.2023

Behavior Technician

Accessible Spaces
02.2018 - 12.2019

GED -

West Adams Preparatory High School

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Ronny Constantine