Ronsly Jean
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Driver
Maid To Sparkle
Miami, FL
11.2023 - Current
- Provided excellent customer service when interacting with clients.
- Performed daily pre-trip inspections on assigned vehicles.
- Adhered to company policies and procedures related to transportation operations.
Customer Care Representative
Nike World Headquarters
02.2018 - 11.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Ramp Agent
Air century
01.2022 - 10.2023
- Followed safety procedures such as using reflective gear while working on the ramp.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
Education
Electrical Engineering
UTESA
Dominican RepublicSkills
- Appointment Scheduling
- Vehicle Maintenance
- Materials Transport
- Revenue Generation
- Vehicle Inspection
- Equipment Operation
- Passenger Assistance
- Clean Driving Record
- Safe Driving Practices
- Navigational Systems and GPS
- Equipment Monitoring
- Confidentiality Understanding
- Customer Service
- Shipping and Packaging
- Problem-Solving
- Heavy Lifting
Languages
English
Full Professional
Spanish
Full Professional
French
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Driver
Maid To Sparkle
11.2023 - Current
Ramp Agent
Air century
01.2022 - 10.2023
Customer Care Representative
Nike World Headquarters
02.2018 - 11.2023
Electrical Engineering
UTESA
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