Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Ronterria Lewis

Uniontown,AL

Summary

Reliable Shift Leader with 3 years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Recent graduate with foundational knowledge in sand hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

CVS Pharmacy
Demopolis, AL
06.2021 - 08.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Customer Service Representative (Medicare)

Omnicare
Work From Home
02.2021 - 11.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Representative

Concentrix
Work From Home
07.2018 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Associate Of Arts - Nursing

George Corley Wallace State Community College
Selma, Al
12.2022

Associate Of Science - Nursing

George Corley Wallace State Community College
Selma, Al
12.2022

Diploma -

Robert C Hatch High School
Uniontown, Al
05.2018

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise
  • Inventory control and record keeping
  • Inventory Control
  • Schedule Management
  • Negotiation
  • Team Leadership
  • Problem-Solving
  • Staff Supervision
  • Positive Attitude
  • Strong verbal and written communication
  • Decision-making capabilities
  • Team Collaboration and Leadership

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Microsoft Word & Excel by completing certification with accuracy and efficiency.

Certification

  • Pharmacy Technician 2021-Currently

Timeline

Shift Supervisor

CVS Pharmacy
06.2021 - 08.2024

Customer Service Representative (Medicare)

Omnicare
02.2021 - 11.2022

Customer Service Representative

Concentrix
07.2018 - 07.2020

Associate Of Arts - Nursing

George Corley Wallace State Community College

Associate Of Science - Nursing

George Corley Wallace State Community College

Diploma -

Robert C Hatch High School
Ronterria Lewis