Rony Aguilar
Houston,TX
Summary
Customer-focused professional experienced in hosting and cashier roles within fast-paced dining environments. Delivers accurate orders and attentive service, enhancing customer satisfaction and loyalty. Supports efficient operations and teamwork while maintaining organized and well-stocked stations to meet diverse needs.
Overview
1
1
Language
1
1
Certification
Work History
Host
Dona Letis
Houston, Texas
06.2026 - 08.2026
- Welcomed guests upon arrival at the dining room entrance. warmly at Dona Letis dining room entrance
- Greeted guests and gathered information to seat groups or place on the waitlist.
- Escorted guests to tables and shared menu information
- Managed seating flow and arranged tables for service readiness
- Communicated accurate wait times to guests and coordinated with kitchen staff for timely service
- Handled high volume of incoming calls efficiently during busy shifts to ensure smooth reservation management.
- Answered phone calls and handled reservation requests
- Took reservations over the phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Delivered exceptional customer service by proactively anticipating and addressing customer needs.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided customers with accurate wait times and monitored the waiting list.
- Coordinated with servers to support smooth front desk service
- Maintained clean host stand, menus, and dining area appearance
- Resolved guest concerns politely and upheld Dona Letis hospitality standards
- Supported team efforts by completing related tasks.
Cashier
Big Texas Grill Rodeo
Houston, Texas
03.2026 - 05.2026
- Operated cash register efficiently and accurately, processing diverse payment methods including cash, check, credit card, gift card, and automatic debit.
- Processed customer payments at Big Texas Grill Rodeo, ensuring a smooth transaction experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts and managed cash and card sales, ensuring accuracy in change handling.
- Balanced cash drawer before and after shifts
- Entered orders accurately into point-of-sale system
- Greeted guests and answered menu questions at front counter
- Communicated order details to kitchen and service staff
- Resolved guest concerns with calm, friendly service
Education
High School Diploma -
Yes Prep Southwest Secondary
Houston, TX05-2026
Skills
- Guest relations
- Customer service
- Telephone communication
- Menu knowledge
- Order accuracy
- Table assignment coordination
- Cash handling
- Team coordination
- Effective time management
- Conflict resolution
- Task prioritization
- Guest communication
Languages
Spanish
Full Professional
Certification
- Food Handler certification - # 9 Learn2Serve Texas Food handlers issued 2026- expires 2028
- Texas Alcohol seller certification - # 11159684 Texas Alcoholic Beverage commission issued 2026 - expires 2028
Timeline
Host
Dona Letis
06.2026 - 08.2026
Cashier
Big Texas Grill Rodeo
03.2026 - 05.2026
High School Diploma -
Yes Prep Southwest Secondary