Rony Alonso Peraza Guerra
Denver,CO
Summary
Results-oriented professional with a proven ability to thrive in stressful situations and meet tight deadlines while maintaining a calm and composed demeanor. Bilingual in Spanish and English, facilitating effective and positive communication with diverse communities. Well-versed in creating and maintaining structure, demonstrating strong boundaries, and promoting healthy behaviors based on valuable past and current work experience. Known for delivering high-quality performance with a keen eye for detail, ensuring organizational efficiency and accuracy. Exceptional interpersonal and customer service skills contribute to building positive and lasting relationships.
Overview
7
7
years of professional experience
Work History
Asset Protection
Nordstrom Rack
07.2023 - Current
- Loss Prevention Strategies:
- Implementation and maintenance of effective loss prevention strategies.
- Identification and addressing of potential security vulnerabilities.
Surveillance Expertise:
- Utilization of advanced surveillance systems and monitoring tools.
- Analysis and interpretation of security footage to identify suspicious behavior.
Risk Assessment Skills
- Thorough risk assessments to identify security threats and vulnerabilities.
- Implementation of proactive measures to mitigate identified risks.
Team Collaboration:
- Effective collaboration with store management and team members.
- Regular communication to share insights and coordinate security efforts.
Incident Response Proficiency:
- Prompt response to security incidents.
- Conducting thorough investigations and collaboration with law enforcement.
- Adherence to established protocols for documenting incidents and preparing reports.
Server/Chasier/Busser/Head Food Runner
Chop Chop
12.2022 - 07.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Overnight Security
Denver Art Museum
12.2022 - 03.2023
- Ensured a safe working environment by conducting regular safety audits and addressing potential hazards promptly.
- Played close attention to detail in Art work for any damage and communicating that to Mangers
- Patrolled and walked 6 miles a day to ensure all exits were secure and not broken
Asistant Manger
T-Mobile
05.2022 - 12.2022
- Assisted customers in accessing resources in order to ensure customer satisfaction
- Utilized store and company resources to sell services to our customers
- Trained coworkers and offered assistance on how to utilize the system and thrive in the company while maintaining a good workplace environment for employees.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Automotive Audio Technician
Best Buy
08.2020 - 03.2022
- Installed new audio components and more in vehicles within a provided time frame
- Programmed new car audio components and systems for computer-controlled sound system technology
- Utilized excellent customer service and communication skills when working with customers during the car audio system installation process.
- Assisted in the selection of appropriate equipment, contributing to better overall sound quality for various projects.
Server
Maggiano’s Little Italy
08.2019 - 03.2020
- Maintained multiple duties throughout each shift to ensure the efficiency of the workplace
- Ability to pay attention to details and communicate effectively with a team
- Ensured food and beverage safety for customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Team Member
Target
06.2017 - 08.2019
- Handled retail and customer service duties such as sales, inventory management, product knowledge
- Maintained multiple duties throughout each shift to ensure the efficiency of the workplace
- Established connections with customers through excellent interpersonal and customer service skills
- Maintain healthy work relationships by communicating effectively and positively.
Education
High School Diploma -
George Washington High School
Bachelor of Arts in Communications - Communication Studies And Management
Metropolitan State University of Denver
05.2024
Skills
- Loss Prevention Strategies
- Incident Reporting
- Investigation Techniques
- Policy Enforcement
- Customer Service
- Problem-Solving
- Surveillance Operations
- Regulatory Compliance
- Conflict Resolution
- Risk Assessment
- Access Control
- Decision Making
- Product Sales
- Business Development
- Customer Needs Assessment
- Time Management
Honors And Scholarships
- Awarded full-ride scholarship from the Denver Scholarship Foundation via academic merit
- High School Honors
Timeline
Asset Protection
Nordstrom Rack
07.2023 - Current
Server/Chasier/Busser/Head Food Runner
Chop Chop
12.2022 - 07.2023
Overnight Security
Denver Art Museum
12.2022 - 03.2023
Asistant Manger
T-Mobile
05.2022 - 12.2022
Automotive Audio Technician
Best Buy
08.2020 - 03.2022
Server
Maggiano’s Little Italy
08.2019 - 03.2020
Team Member
Target
06.2017 - 08.2019
High School Diploma -
George Washington High School
Bachelor of Arts in Communications - Communication Studies And Management
Metropolitan State University of Denver
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