RONY EDUARDO TAVARA OLAYA
Randolph,NJ
Summary
Results-driven IT Support Specialist with extensive experience in IT infrastructure, system administration, and network management. Demonstrated ability to troubleshoot complex hardware and software issues while managing enterprise IT systems and delivering exceptional end-user support. Proficient in Windows Server administration, Active Directory, and networking protocols, with a strong focus on IT security. Committed to leveraging data analysis and process automation to enhance IT efficiency and drive business performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Ovation Workplace Services - BD
03.2025 - Current
- Configured Windows Autopilot to optimize provisioning and deployment of Windows 11 devices.
- Developed and oversaw Autopilot deployment profiles for various scenarios.
- Provide thorough first- and second-level technical support to resolve customer issues efficiently.
- Installed and configured Microsoft operating systems, including Windows 10, 11.
- Performed hardware installations, upgrades, and troubleshooting for desktops, laptops, printers, and peripheral devices.
- Conducted preventive maintenance and executed remedial repairs on IT equipment to reduce downtime.
- Employ diagnostic techniques to efficiently address network, hardware, and software problems.
IT Support Intern - Web APIs & Data Integration
Delaware Valley University
Doylestown, PA
01.2024 - 12.2024
- Assisted in web API integrations with enterprise systems, ensuring seamless data synchronization.
- Provided technical support for system users, resolving API-related issues and improving system performance.
- Developed SAS programs for data analysis and automation, optimizing business reporting processes.
Data Analyst & IT Support
Armadores y Congeladores del Pacífico S.A.C
02.2022 - 12.2023
- Developed SAS programs for data manipulation, streamlining reporting, and analysis.
- Managed MySQL and Oracle databases, optimizing data queries for improved efficiency.
- Automated data workflows reduce manual work by more than 10 hours per week.
- Provided IT support, resolved software issues, managed databases, and ensured system reliability.
IT Support & Systems Administrator
Armadores y Congeladores del Pacífico S.A.C
05.2019 - 04.2019
- Managed Windows Servers and Active Directory, optimizing user account access and security.
- Provided technical support to over 20 users, troubleshooting hardware and software issues.
- Monitored and maintained network infrastructure (TCP/IP, DNS, DHCP) to ensure system uptime.
- Configured IT security protocols and managed system updates to prevent vulnerabilities.
- Handled email server administration and database management, ensuring data integrity.
- Led IT budget planning, asset procurement, and vendor coordination.
Technology Implementation Specialist
Winner Systems S.A.C
06.2011 - 06.2013
- Deployed IT solutions in rural areas, improving digital accessibility for 250+ communities.
- Designed IT training programs to educate users on new technologies.
Education
Bachelor of Science - Industrial Engineering
Cesar Vallejo University
Piura, Peru12.2016
Associate Degree - System Analysis
University of Piura
Piura, Peru12.2009
Skills
- IT support
- Windows Server
- Active Directory
- Group policy
- System updates
- User account management
- IT security
- Hardware and Software troubleshooting
- TCP/IP
- DNS
- DHCP
- Network Monitoring
- Enterprise IT Support
- Help Desk
- Remote Desktop Assistance
- MySQL
- Oracle SQL Developer
- PL/SQL
- SQL Server
- ERP Systems
- Microsoft Office Suite
- SAS Programming
- Tableau
- Power BI
- Excel
- API Integration
- Data Migration
- Data Automation
- Agile
- GitHub
- JIRA
- ITIL Framework
- PC Maintenance
- Laptop Maintenance
Certification
- SAS Certified Associate: Programming Fundamentals Using SAS 9.4, 09/01/21
- SAS Certified Specialist: Base Programming Using SAS 9.4, 12/01/21
- AI Essentials: Artificial Intelligence, Google, 09/01/24
- Advanced Programming Professional, Currently Pursuing
Technical Skills
Windows Server 2016/2019, Active Directory, Group Policy, System Updates, User Account Management, IT Security, Troubleshooting, TCP/IP, DNS, DHCP, Firewall Configuration, Network Monitoring, Enterprise IT Support, Help Desk, Remote Desktop Assistance, MySQL, Oracle SQL Developer, PL/SQL, SQL Server, ERP Systems (Oracle, SAP), Microsoft Office Suite, SAS (Base & Advanced), Tableau, Power BI, Excel (Pivot Tables, Macros), API Integration, Data Migration & Automation, Agile/Scrum, GitHub, JIRA, ITIL Framework, Computer Hardware Troubleshooting, PC & Laptop Maintenance
Timeline
IT Support Specialist
Ovation Workplace Services - BD
03.2025 - Current
IT Support Intern - Web APIs & Data Integration
Delaware Valley University
01.2024 - 12.2024
Data Analyst & IT Support
Armadores y Congeladores del Pacífico S.A.C
02.2022 - 12.2023
IT Support & Systems Administrator
Armadores y Congeladores del Pacífico S.A.C
05.2019 - 04.2019
Technology Implementation Specialist
Winner Systems S.A.C
06.2011 - 06.2013
Bachelor of Science - Industrial Engineering
Cesar Vallejo University
Associate Degree - System Analysis
University of Piura
Similar Profiles
Henry OkpotiHenry Okpoti
L2 Support Engineer at Ovation Workplace Services IncL2 Support Engineer at Ovation Workplace Services Inc
Nikki ClaytonNikki Clayton
Logistics Specialist at Glaxo SmithKline (Ovation Workplace Services)Logistics Specialist at Glaxo SmithKline (Ovation Workplace Services)
Antoinette MartinAntoinette Martin
Desktop Support Technician at Ovation Workplace ServicesDesktop Support Technician at Ovation Workplace Services
Viviana Rojas SanchezViviana Rojas Sanchez
Accountant Analyst at Frubana SASAccountant Analyst at Frubana SAS
Sandra GuerinSandra Guerin
Medical Examiner Clerk at County of Morris, Medical Examiner's OfficeMedical Examiner Clerk at County of Morris, Medical Examiner's Office