Roo Beilby
Bluffdale,Utah
Summary
Dedicated phlebotomist with expertise in sanitation standards and conflict resolution. Proven ability to ensure compliance with safety, security, and any in-place protocols, contributing to an efficient and code compliant environment. Strong attention to detail and willingness to learn on the job.
Overview
5
5
years of professional experience
Work History
Custodial Night Team Lead
Mountainland Technical College
Lehi, Utah
08.2023 - Current
- Supervised custodial staff during shifts to ensure cleanliness and safety compliance.
- Trained new employees on proper cleaning techniques and equipment usage.
- Conducted inspections of facilities to maintain high sanitation standards.
- Resolved employee issues and facilitated effective communication among team members.
Customer Support Specialist/General Warehouse Associate
Floor & Decor
Salt Lake City, Utah
01.2023 - 07.2023
- Provided customer support through face-to-face, phone, and email communication.
- Resolved product inquiries and order issues efficiently.
- Handled escalated customer concerns with professionalism and care.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Care Representative
Vivint
Provo, Utah
05.2022 - 11.2022
- Assisted customers with inquiries regarding services and billing issues.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided support for technical issues related to smart home systems and devices.
- Followed proper security protocol when handling sensitive information and content
Customer Service Representative
Total Client Connect
Lehi, Utah
09.2021 - 05.2022
- Resolved escalated customer issues with empathy, enhancing customer experience and loyalty.
- Processed payments and sensitive information accurately and promptly, ensuring customer trust and security.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented customer interactions and transactions thoroughly, supporting future service improvements.
Education
High School Diploma -
Richland Continuation Highschool
Orange, CA06-2021
Certificate in Phlebotomy -
Mountainland Technical College
Lehi, UT06-2026
Skills
- Venipuncture expertise
- Capillary puncture
- Hemoglobin testing
- Butterfly needle technique
- Patient confidentiality
- Specimen preparation
- HIPAA compliance
- Medical records handling
- Specimen handling
- Order of draw
- Quality assurance
- Conflict resolution
- Attention to detail
- Sanitation standards
- Patient care
Affiliations
Volunteer Crew Mate - Various small sailing vessels, Utah Lake (2023-Present)
Timeline
Custodial Night Team Lead
Mountainland Technical College
08.2023 - Current
Customer Support Specialist/General Warehouse Associate
Floor & Decor
01.2023 - 07.2023
Customer Care Representative
Vivint
05.2022 - 11.2022
Customer Service Representative
Total Client Connect
09.2021 - 05.2022
High School Diploma -
Richland Continuation Highschool
Certificate in Phlebotomy -
Mountainland Technical College