Criminal justice graduate with experience in legal administration at the Department of Juvenile Justice, supporting confidential records management and court documentation. Recognized for strong analytical, organizational, and communication skills with a demonstrated commitment to public service and the pursuit of legal studies.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Secretary Specialist
Department of Juvenile Justice
Fort Lauderdale
12.2021 - Current
Responded to inquiries from visitors, vendors, and members of the public, enhancing communication and service delivery.
Maintain and manage confidential records in compliance with agency policies and legal requirements.
Redact sensitive information from digital evidence, physical files, and PDF documents.
Review legal dispositions and court orders for accuracy and recordkeeping.
Organize and prioritize assignments to meet deadlines with minimal supervision.
Train new hires and develop instructional materials to support onboarding and workflow efficiency.
Prepared reports and presentations for departmental meetings, ensuring accurate information and effective communication of key points.
Retail Associate
Marshalls
Sunrise
10.2019 - 12.2022
Delivered high-quality customer service by engaging with customers and resolving concerns, enhancing overall customer satisfaction.
Maintained organized sales floor while ensuring compliance with merchandising procedures, contributing to a positive shopping experience.
De-escalated customer situations with professionalism, fostering customer loyalty and trust.
Adapted quickly to new systems, software, and operational protocols.
Receptionist
Roosevelt Garden Park
Fort Lauderdale
06.2018 - 12.2018
Managed front desk operations, facilitating effective communication through phones, email, and client interactions.