Roolansky Prospere
Miami Gardens,FL
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Duffy's Restaurant And Grill. Proven ability to thrive in high-pressure environments while managing multiple tasks. Quick learner adept at problem-solving and collaborating with teams to enhance service delivery and minimize errors.
Developed key skills in high-volume restaurant environment, including effective communication and time management. Seeking to transition into new field, leveraging strong organizational abilities and customer service expertise. Focused on adapting these skills to drive success in any new role.
Offering collaborative and attentive approach, eager to learn and grow in fast-paced food service environment. Contributes ability to quickly grasp new tasks and follow instructions accurately. Ready to use and develop strong organizational and communication skills in Customer Service Role.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Runner
Duffys Restaurant And Grill
02.2025 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Implemented feedback from customers and staff to improve service delivery processes.
- Managed the expo machine and running food quickly at the same time
- Covered 3 people's shifts even though I am only one person
Cashier
Mobil Gas Station
01.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Managed to work overnight shifts when people called out
Education
High School Diploma -
Miami Lakes Educational Center
5780 NW 158th St, Miami Lakes, FL 3301406-2025
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Sense of urgency
- Problem-solving
- Safe food handling
Accomplishments
- Supervised team of 3 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 5 in the development of a better way to handle food.
Certification
- Serve Safe Certification 2024
- Five Thousand Role Model Certification
- NAF Academy Certification
Languages
English
Native or Bilingual
Creole
Limited Working
Interests
- Volunteering
- I like working with my hands and fixing things
- Music
- Pianist
- Food Tourism
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Runner
Duffys Restaurant And Grill
02.2025 - Current
Cashier
Mobil Gas Station
01.2023 - 11.2023
High School Diploma -
Miami Lakes Educational Center
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