Roop Singh
Winter Springs,FL
Summary
Ambitious and results-oriented candidate with a strong passion for sales, aviation, and high-end client service. Brings strong communication skills, a competitive sales mindset, and the drive to support revenue growth through market research, CRM management, and responsive client engagement in a fast-paced environment. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations.
Highly motivated employee with a desire to succeed. Extensive background in sales, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Airport Operations Crewmember
Avelo Airlines
New Haven, CT
05.2025 - Current
- Coordinated aircraft arrivals and departures, ensuring compliance with safety regulations and operational standards.
- Monitored ground handling operations to optimize efficiency and minimize delays during peak traffic times.
- Collaborated with team members to execute emergency procedures, enhancing overall safety readiness in high-pressure situations.
- Implemented process improvements that enhanced workflow efficiency within airport operations teams.
- Promoted on-time departures by coordinating with ground crew and air traffic control efficiently.
- Maintained accurate flight information displays to keep passengers informed of any changes or delays.
- Enhanced customer satisfaction through efficient ticketing, boarding, and baggage handling services.
- Assisted passengers with special needs, ensuring a comfortable and seamless travel experience.
Sales Specialist
AutoNation Acura
Sanford, FL
12.2024 - 05.2025
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with marketing team to create targeted promotional materials.
- Managed inventory levels to ensure product availability and timely replenishment.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Built strong client relationships through consistent communication and effective problem solving.
- Promoted within 60 days of hire date.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sr. Mortgage Loan Officer
NorthPoint Mortgage
Rocky Hill, CT
08.2016 - 12.2024
- Assisted clients in completing mortgage applications and gathering necessary documentation.
- Reviewed loan applications for accuracy and completeness before submission.
- Coordinated with underwriters to facilitate timely loan processing and approvals.
- Educated clients on mortgage products, terms, and the application process.
- Maintained up-to-date knowledge of industry regulations and compliance standards.
- Collaborated with real estate agents to streamline the home buying process for clients.
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
Education
Private Pilot License - Aviation
L3 Harris Flight Academy
Sanford, FL04-2025
A+, Network+, Security+ Certificate - Computer And Information Systems
New Horizons Computer Learning Center
Bloomfield, CT01-2010
Skills
- Customer service
- Customer needs assessment
- Sales
- Equipment maintenance
- Problem resolution
- Team collaboration
- Effective communication
- Strategic planning
- Policy and procedure adherence
- Inventory control
- Professional demeanor
- Strong teamwork
Accomplishments
- 100% commission employee for over 10 years.
- Exceeded sales goals for eight consecutive years.
- Ranked top five mortgage loan officers for NorthPoint Mortgage.
- Sold 10 cars my first month at AutoNation Acura.
- Top salesmen at AutoNation Acura.
Certification
- Private Pilot License
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Airport Operations Crewmember
Avelo Airlines
05.2025 - Current
Sales Specialist
AutoNation Acura
12.2024 - 05.2025
Sr. Mortgage Loan Officer
NorthPoint Mortgage
08.2016 - 12.2024
A+, Network+, Security+ Certificate - Computer And Information Systems
New Horizons Computer Learning Center
Private Pilot License - Aviation
L3 Harris Flight Academy