Summary
Overview
Work History
Education
Skills
Timeline
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Roopa Kunnapadi

Georgetown,TX

Summary

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

19
19
years of professional experience

Work History

Executive Administrative Assistant

nFolks Data Solutions
Bellevue, WA
02.2022 - Current
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Coordinated with hiring managers to understand their staffing needs and provided them with appropriate recommendations.
  • Developed and implemented effective recruitment strategies to source qualified IT professionals.
  • Maintained a database of potential IT candidates by sourcing from online job portals, professional networks and other sources.
  • Provided guidance to new hires regarding onboarding process, company policies.
  • Conducted initial screening of resumes and applications to identify suitable candidates for further evaluation.
  • Scheduled and conducted interviews with shortlisted applicants for IT positions.
  • Screened resumes and conducted pre-screen interviews and preliminary technical assessments of candidates.
  • Collaborated with internal and external clients to understand hiring needs and goals.
  • Offered recommendations to improve the company's recruitment strategies and processes.
  • Implemented continuous improvement initiatives to enhance the recruitment process and candidate experience.
  • Managed communication with candidates throughout the recruitment process to maintain engagement.
  • Negotiated salary and benefits packages with candidates to align with company budgets and policies.
  • Built and maintained strong relationships with hiring managers to understand technical hiring needs and requirements.
  • Coordinated and scheduled interviews between candidates and hiring managers, ensuring smooth communication.
  • Collaborated with the HR team to ensure a smooth onboarding process for new hires.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Coordinated communications between departments to ensure timely completion of projects.
  • Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
  • Developed online databases for tracking customer contacts and sales leads.
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Assisted with special projects such as researching topics or creating presentations for management review.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Made travel arrangements for employee trips and conferences.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Managed and tracked expenses to meet company budget requirements.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Set up meeting and event logistics for senior management and updated calendars.

Executive Assistant to the Director

State Of Texas - Health And Human Services Commission
Georgetown, TX
05.2018 - 01.2022
  • Researched topics relevant to departmental activities in order to provide informed advice and recommendations.
  • Reviewed policies and procedures regularly to ensure compliance with industry regulations.
  • Ensured that all tasks assigned were completed accurately and delivered in a timely manner.
  • Coordinated travel arrangements for the Director, including flights, accommodation, car rental and visas.
  • Drafted correspondence on behalf of the Director to internal and external stakeholders.
  • Managed Director's calendar and scheduled meetings, ensuring efficient use of time.
  • Monitored emails sent to the Director's inbox, responding to queries or forwarding them accordingly.
  • Provided administrative support to the director during meetings, taking minutes when required.
  • Maintained an organized filing system for documents related to ongoing projects.
  • Updated contact lists with key stakeholders in order to facilitate communication with them.
  • Acted as a liaison between the director and other departments within the organization.

Inside Sales Accounts Manager

Dell International Services
Round Rock, TX
02.2013 - 11.2017
  • Researched potential new customers, identified decision makers and contacted them via telephone or email.
  • Identified opportunities for upselling additional products and services to existing customers.
  • Created detailed reports on sales performance metrics for management review.
  • Managed incoming inquiries from prospective customers regarding products and services offered by the company.
  • Responded promptly to customer complaints or requests for assistance.
  • Participated in weekly meetings with sales team members to discuss progress and challenges.
  • Analyzed customer feedback to identify areas of improvement in products or services offered.
  • Collaborated with marketing team on promotional campaigns for existing clients.
  • Built and maintained relationships with existing customers through regular communication.
  • Provided product knowledge and technical support to customers as needed.

Sales Coach

Dell International Services
Hyderabad, Telangana
06.2005 - 10.2012
  • Developed incentive programs to motivate the sales team to reach their goals faster.
  • Built relationships with clients through regular contact and follow-up activities.
  • Analyzed data from CRM systems to identify trends and opportunities for growth.
  • Provided guidance and coaching to sales representatives in order to increase their competency and productivity.
  • Collaborated with marketing teams on campaigns that would drive leads into the sales funnel.
  • Generated reports detailing key performance indicators for each member of the sales team.
  • Assisted sales reps with customer inquiries, product knowledge, pricing issues, and other related topics.
  • Conducted weekly meetings with the sales team to discuss progress and identify areas for improvement.

Education

MBA - Human Resources Management

Symbiosis International Universitry
Pune, Maharastra
04-2004

Skills

  • Spreadsheet Creation
  • Information confidentiality
  • Travel Coordination
  • Schedule Management
  • Documentation And Reporting
  • Event Coordination
  • Travel Arrangements
  • Calendar Management
  • Process Improvement
  • Report Generation
  • Logistics Coordination
  • Meeting planning
  • Networking
  • Recruitment
  • Client Relationship Management
  • Salary Negotiation

Timeline

Executive Administrative Assistant

nFolks Data Solutions
02.2022 - Current

Executive Assistant to the Director

State Of Texas - Health And Human Services Commission
05.2018 - 01.2022

Inside Sales Accounts Manager

Dell International Services
02.2013 - 11.2017

Sales Coach

Dell International Services
06.2005 - 10.2012

MBA - Human Resources Management

Symbiosis International Universitry

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Roopa Kunnapadi