Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roopkatha Ghosh

Jacksonville,FL

Summary

Dynamic HR professional with extensive experience at Mohan Impressions Pvt. Ltd., excelling in employee onboarding and recruitment management. Proven ability to enhance employee relations and streamline processes, ensuring data accuracy and confidentiality. Skilled in communication management and conflict resolution, contributing to improved organizational efficiency and employee satisfaction.

Overview

1
1
Certification

Work History

HR Assistant

Mohan Impressions Pvt. Ltd
2014 - 2019
  • Assisted with onboarding processes, ensuring smooth integration for new hires.
  • Coordinated scheduling of interviews, facilitating effective communication between candidates and hiring managers.
  • Maintained employee records and files, ensuring data accuracy and confidentiality.
  • Contributed to recruitment efforts by screening resumes and coordinating initial candidate assessments.
  • Processed employee inquiries regarding benefits and policies, providing timely assistance to enhance satisfaction.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Checked references for potential candidates.
  • Created job descriptions on boards for vacant jobs.

Customer Relations Manager

Mohan Impressions Pvt.Ltd.
2014 - 2019
  • Managed customer inquiries, resolving issues efficiently to enhance satisfaction and loyalty.
  • Developed and implemented customer feedback systems, improving service delivery based on insights.
  • Promoting effective communication and service standards.
  • Facilitated cross-departmental collaboration to address customer needs and streamline support processes.
  • Ensuring accurate documentation of customer relationships.

Education

MBA - Human Resources Management

Future Institiute of Engineering And Management
Kolkata,West Bengal ,India

BBA - Human Resources Management

Techno India Institute Of Technology
Kolkata , WestBengal ,India
01-2011

Skills

  • Office administration
  • Employee relations
  • Human resources support
  • Communication management
  • Recruitment management
  • Talent acquisition
  • Scheduling
  • New hire orientation
  • Record preparation
  • Employee onboarding
  • Background checks
  • Conflict management
  • Personnel records management
  • Data entry

Certification


SHRM Certified Professional (SHRM-CP)


  • Issued by Society for Human Resource Management
  • Date issued: June 05, 2025

Timeline

HR Assistant

Mohan Impressions Pvt. Ltd
2014 - 2019

Customer Relations Manager

Mohan Impressions Pvt.Ltd.
2014 - 2019

MBA - Human Resources Management

Future Institiute of Engineering And Management

BBA - Human Resources Management

Techno India Institute Of Technology

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