Ropheka Lindor
Wimauma
Summary
Experienced in customer service with a focus on providing clear communication and support to clients. Demonstrated ability to maintain accurate records and streamline processes, contributing to enhanced service efficiency. Skills in documentation accuracy and data entry align with the requirements for claims processing and risk assessment in insurance. Proven capability to collaborate effectively with team members to resolve issues and improve overall customer satisfaction.
Overview
8
8
years of professional experience
2020
2020
years of post-secondary education
Work History
Costumer service representative
Suncoast community health center
Brandon
05.2024 - 12.2025
- A Healthcare Customer Service Representative is often the first person patients turn to for help. You offer clear answers, calm support, and a caring presence, making their experience a little easier during moments that can feel overwhelming. Your guidance helps patients feel understood and supported every step of the way.
Customer Service Representative
American power and gas
Tampa
01.2022 - 11.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing customer satisfaction and loyalty.
- Maintained accurate records of customer interactions and transactions, ensuring efficient follow-up and service continuity.
- Collaborated with team members to streamline processes, improving response times and overall service efficiency.
Customer Service Clerk
Publix Inc.
Tampa
12.2017 - 09.2021
- Assisted customers in locating products, resolving issues, and providing information to enhance their shopping experience.
- Processed transactions accurately and efficiently, ensuring compliance with company policies and maintaining cash register accuracy.
- Trained new staff on customer service protocols, improving team performance and reducing onboarding time.
Education
Associate of Arts - Biomedical Sciences
Hillsborough Community College
Tampa, FL 02.2022 - 02.2024
Lennard High School
Ruskin, FLSkills
- Claims processing
- Policy interpretation
- Risk assessment
- Documentation accuracy
- Data entry
- Customer support
- Software proficiency
- Microsoft Excel
- Time management
Languages
Haitian Creole
Professional
References
References available upon request.
Timeline
Costumer service representative
Suncoast community health center
05.2024 - 12.2025
Associate of Arts - Biomedical Sciences
Hillsborough Community College
02.2022 - 02.2024
Customer Service Representative
American power and gas
01.2022 - 11.2022
Customer Service Clerk
Publix Inc.
12.2017 - 09.2021
Lennard High School