Roque Raudales
Ridgewood,NY
Summary
Energetic team leader, Consistently upheld safety standards, satisfy customer needs and maintain inventory controls. Work with utmost professionalism and team-oriented approaches to establish clear workflows and achieve shift targets. Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks Coffee
Ridgewood, NY
01.2017 - 11.2024
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Helped store management meet standards of service and quality in daily operations.
Certified Barista and Trainer
Starbucks Coffee
04.2015 - 01.2017
- Greet customers as they arrive and inquire into their orders.
- Take orders and enter into coffee shop database accurately.
- Ensure cleanliness, organization and sanitation of all work areas including lobby.
- Manage customer payments and change for all products sold.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Prepared specialty coffee drinks, such as lattes, cappuccinos, macchiatos, and mochas.
Mail Handler
New York City College of Technology
09.2012 - 06.2014
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Offered support and advice to newer personnel to improve performance.
- Deliver large packages from the receiving platform/loading dock.
Education
High School Diploma -
Academy of Urban Planning
Brooklyn, NY5 2012
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ08-2024
Skills
- Cash Management Proficiency
- Store Management
- Fluent in Spanish
- Professional Development
- Outstanding Customer Support
- Inventory control and record keeping
Certification
Food handler certification
References
References available upon request.
Timeline
Shift Supervisor
Starbucks Coffee
01.2017 - 11.2024
Certified Barista and Trainer
Starbucks Coffee
04.2015 - 01.2017
Mail Handler
New York City College of Technology
09.2012 - 06.2014
Food handler certification
High School Diploma -
Academy of Urban Planning
Bachelor of Arts - Psychology
Arizona State University
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