Rori Burkett
North Baltimore,OH
Summary
Enthusiastic and eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
20
20
years of professional experience
Work History
Client Service Rep.
VCA Findlay Animal Hospital
Findlay, OH
04.2019 - 03.2024
- Provided customer service support to clients in a timely and efficient manner.
- Maintained customer records in the database system.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Assisted customers with product information and pricing.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
Groomer
The Pampered Pooch Salon and Spa
Findlay, OH
02.2012 - 02.2017
- Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided.
- Groomed dogs and cats by utilizing blades, de-shedding tools, and shears.
- Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
Secretary
Bowling Green State University Parking
Bowling Green, OH
01.2004 - 06.2012
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Assisted with special projects or tasks related to departmental functions upon request.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Education
Certified Groomer - Animal Grooming
The Groomers Corner
Clyde, OH01-2015
General Studies
Elmwood High School
Bloomdale, OH05-1996
Skills
- File Management
- System Documentation
- Follow-Up Skills
- Meeting Deadlines
- Customer Support
- Meeting deadline
Timeline
Client Service Rep.
VCA Findlay Animal Hospital
04.2019 - 03.2024
Groomer
The Pampered Pooch Salon and Spa
02.2012 - 02.2017
Secretary
Bowling Green State University Parking
01.2004 - 06.2012
Certified Groomer - Animal Grooming
The Groomers Corner
General Studies
Elmwood High School
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