Rori Owen
Jasper
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to providing help and maintain positive relationships.
Overview
3
3
years of professional experience
Work History
Client Care Specialist
Cherokee Animal Hospital
09.2024 - Current
- Answered customer questions via telephone, email, and live chat services.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Marketing Consultant Intern
Shane's Pest Solutions
04.2023 - 07.2023
- Contributed to mock-ups, email campaigns, and social media content.
- Helped with planning and hosting of marketing events.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Wrote copy for social media posts, promotional emails, and other marketing collateral.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
Customer Service (Seasonal)
Publix
05.2022 - 07.2022
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Education
BBA - Marketing
University of West Georgia
05.2024
Skills
- Teamwork, Customer Service, and Interpersonally oriented
- Customer relations
- Organizational skills
Timeline
Client Care Specialist
Cherokee Animal Hospital
09.2024 - Current
Marketing Consultant Intern
Shane's Pest Solutions
04.2023 - 07.2023
Customer Service (Seasonal)
Publix
05.2022 - 07.2022
BBA - Marketing
University of West Georgia
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