Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Rory Connolly

Greenwood,IN

Summary

Results-driven Client Success Manager successful at enhancing customer loyalty with forward-thinking and attentive strategies. Competent in providing customers with exceptional experiences which drive retention. Eager to offer many years of related experience and pursue dynamic, growth-oriented position.

Overview

13
13
years of professional experience

Work History

SR. DUAL CLIENT SUCCESS MANAGER

ANGI
Indianapolis, IN
01.2021 - Current
  • Maintained and strengthened advertising relationships across Angi Ads and Angi Leads platforms.
  • Managed a current book of business valued at $6.2 million on Angi Ads.

ENTERPRISE PROGRAM MANAGER

ANGI
01.2016 - 01.2021
  • Complex account management.
  • Focused portfolio of top tier accounts with advertising efforts that span regionally and nationally.
  • Responsible for retention and strategic sales implementation.
  • Working with clients consisting of - Empire Today, Sears, ARS Rescue Rooter, Universal Windows Direct, and Arpin Van Lines I was able to grow my portfolio from $1.9MM - $2.8MM.
  • One of two positions in the company.

NATIONAL ACCOUNT MANAGER

ANGI
01.2014 - 01.2016
  • OEM sponsored account management responsible for retaining strategic accounts by building rapport and providing advertising solutions.
  • Portfolio started at $1.2MM and I was able to grow it to $1.7MM with renewal upsells and onboarding upsells.
  • Recognized as top 15% multiple quarters.

CLIENT SUCCESS MANAGER

ANGI
01.2012 - 01.2014
  • Account Manager position responsible for supporting our multi-year accounts.
  • Consultative approach on educating SMBs on how to spend and measure their investment.
  • My portfolio size was $700K and I was able to grow it to $900K with renewal upsells.
  • Recognized as top 25% in the department multiple quarters.

Education

High School Diploma -

Carmel High School
Carmel, IN
05-1999

Skills

  • Salesforcecom expertise
  • Microsoft Office Suite proficiency
  • Complex negotiations
  • Time management
  • Interpersonal skills
  • Adaptability
  • Pressure management
  • Effective communication
  • Client relationship management
  • Data analysis
  • Problem solving
  • Client engagement

Activities

Music has been a passion of mine for many years. I've been singing and playing guitar since I was little kid and have been professionally playing for the last 20 years. I also enjoy riding motorcycles, golfing, and going to sporting events!

Timeline

SR. DUAL CLIENT SUCCESS MANAGER

ANGI
01.2021 - Current

ENTERPRISE PROGRAM MANAGER

ANGI
01.2016 - 01.2021

NATIONAL ACCOUNT MANAGER

ANGI
01.2014 - 01.2016

CLIENT SUCCESS MANAGER

ANGI
01.2012 - 01.2014

High School Diploma -

Carmel High School

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