RORY Gherna
Safford,AZ
Summary
Hardworking and enthusiastic Customer Service trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Team-player who can also work indepently.
Overview
2
2
years of professional experience
Work History
Shift Leader
Carls Jr.
06.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Frequently inspected production area to verify proper equipment operation.
Cook
Toni's Kitchen
09.2022 - 04.2023
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Mt. Graham High School
Safford, AZ05-2024
Skills
- Food Handling
- Order Verification
- Surface Cleaning
- Supply Restocking
- Payment Collection
- Cash Register Operation
- Drawer Balancing
- Customer Assistance
- Payment Processing
- Product Recommendations
- Customer Service
Timeline
Shift Leader
Carls Jr.
06.2023 - Current
Cook
Toni's Kitchen
09.2022 - 04.2023
High School Diploma -
Mt. Graham High School
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