Summary
Overview
Work History
Education
Skills
Student Pilot
Timeline
Generic

Rory Hansen

Omaha

Summary

Dynamic Shift Lead Manager at Pizza Hut with a proven track record in team motivation and effective inventory management. Skilled in training and mentoring staff, enhancing customer satisfaction through timely service and quality food preparation. Recognized for maintaining high safety standards and optimizing performance in fast-paced environments.

Offering strong interpersonal skills and willingness to learn and excel in a fast food environment. Brings foundational understanding of basic financial transactions and customer service principles, ready to be further developed. Ready to use and develop communication and organizational skills in role as cashier.

Overview

2
2
years of professional experience

Work History

Shift Lead Manager

Pizza Hut
06.2024 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Cook

Pizza Hut
02.2024 - 06.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared orders efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Delivery Driver

Pizza Hut
06.2023 - 02.2024
  • Delivered orders to customer in a time sufficient manner.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Education

Bachelor of Science - Aviation

University of Nebraska At Omaha
Omaha, NE
05-2027

High School Diploma -

Millard North High School
Omaha
05-2023

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Motivation techniques
  • Cash handling
  • Energetic and enthusiastic
  • Punctual and reliable
  • Accurate money handling
  • Delegating work
  • Payment processing
  • Training and mentoring

Student Pilot

55 hours of flight training completed. Nearly a certified Private Pilot. 

Timeline

Shift Lead Manager

Pizza Hut
06.2024 - Current

Cook

Pizza Hut
02.2024 - 06.2024

Delivery Driver

Pizza Hut
06.2023 - 02.2024

Bachelor of Science - Aviation

University of Nebraska At Omaha

High School Diploma -

Millard North High School

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Rory Hansen