Rory Herriman II
Zephyrhills,FL
Summary
U.S. Navy veteran with a strong background in network administration. Expert in managing complex information systems, configuring network equipment, and ensuring secure connectivity. Meticulous in resource management, user accounts, and system audits. Disciplined leader with a T/S SCI clearance, excelling in high-pressure environments. Transitioning to civilian sector, ready to apply problem-solving skills and deliver impactful results as a dedicated network administrator.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Monitoring
SAIC
01.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving monitoring issues.
- Enhanced system efficiency with regular maintenance and updates of monitoring tools.
- Conducted thorough research to identify potential security threats, ensuring clients'' networks remained secure and functional.
- Streamlined communication channels between teams, leading to a more efficient workflow and increased productivity.
- Collaborated with IT teams to address technical issues, ensuring minimal downtime and optimal network performance.
Tier 1 Service Desk Technician
SAIC
11.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing and resolving service desk issues.
- Streamlined service desk operations for improved efficiency and response times.
- Reduced downtime by proactively identifying and resolving technical problems.
- Boosted first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Provided exceptional customer service, building rapport and trust with clients through effective communication.
- Assisted users remotely or in-person to diagnose and resolve hardware, software, or network-related issues efficiently.
- Documented support interactions for future reference.
- Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
Information System Technician
U.S. Navy
01.2021 - 07.2023
- Improved system performance by implementing and maintaining network infrastructure updates.
- Enhanced data security by conducting regular vulnerability assessments and applying necessary patches.
- Streamlined company operations through the installation and configuration of new software applications.
- Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
- Ensured optimal hardware performance by performing routine maintenance, diagnostics, and repairs.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Safeguarded sensitive company data with robust backup strategies and disaster recovery plans in place.
- Contributed to budget management by evaluating vendor proposals and negotiating cost-effective contracts for IT services or equipment purchases.
- Documented support interactions for future reference.
Education
Certificate - Linux Server Management
Navy Tactical Command Support System II Manager
San Diego, CA11.2022
Certificate - Satellite Communications
U.S. Navy Journeyman Communications C School
Pensacola, FL11.2021
Certificate - Information Systems
U.S. Navy Information Technician A School
Pensacola, FL04.2021
High School Diploma -
Belvedere North High School
Belvidere IL03.2020
Skills
- T/S SCI Security Clearance
- Performance Monitoring
- VMWare
- Network Administration
- Microsoft Exchange
- Microsoft Office 365
- Server Administration
- Satellite Communications
- Wireshark
- Active Directory
- Microsoft Outlook
- BMC Remedy Ticketing System
Certification
- Security Plus
Timeline
Event Monitoring
SAIC
01.2024 - Current
Tier 1 Service Desk Technician
SAIC
11.2023 - 01.2024
Information System Technician
U.S. Navy
01.2021 - 07.2023
Certificate - Linux Server Management
Navy Tactical Command Support System II Manager
Certificate - Satellite Communications
U.S. Navy Journeyman Communications C School
Certificate - Information Systems
U.S. Navy Information Technician A School
High School Diploma -
Belvedere North High School
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