RORY MOORE
Rancho Cucamonga,CA
Summary
Seeking a long term position in customer service, cashier, and or health care provider utilizing my experience and passion in customer service and human services. Key Qualifications over 2 years' experience in a professional in-home health care environment. as well as 2 years' experience in customer service. Able to operate a cash register and handle change quickly. Take incoming outgoing phone call proficiently A self- motivated and disciplined individual with a strong work ethic and reliable track record. Dependable, personable, and dedicated to team work & customer service
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Rancho Cucamonga, CA
03.2024 - Current
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Adhered to post orders while maintaining a visible presence around the property.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored premises and recorded activity in daily officer reports.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Observed patrons and customers to quickly address security situations.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Provided escorts for visitors as needed throughout the facility.
- Provided friendly and professional assistance to employees, visitors and customers.
Security Officer
Allied Universal Security Services
Fontana, CA
06.2023 - 02.2024
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Adhered to post orders while maintaining a visible presence around the property.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored premises and recorded activity in daily officer reports.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Custodian
Disneyland Resort
05.2019 - 01.2021
- Daily responsibilities include cleaning tables, emptying trashcans, cleaning restrooms, using chemicals, heavy lifting, prolonged standing, and sweeping and general area cleaning
- Interacting with guests daily answering questions, and supplying directions
- Checked and stocked inventory throughout facility to meet expected demands
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift
- Responded immediately to calls from personnel to clean up spills and wet floors
- Kept public pathways clear of safety hazards and spills with regular checks and attention
- Reported vandalism or other damage to property to supervisor
- Followed safety protocols and safe use of protective gear to prevent injury to self and others
Care Provider
In Home Supportive Svc
05.2013 - 04.2016
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Kept individuals safe by removing hazards and correcting problems.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Organized medication and provided reminders according to schedule.
- Adapted environments to meet changing physical and mental conditions.
Customer Service Representative
Toll Free Voice Mail4me.com
06.2009 - 08.2009
- Processed sales and payments, customer concerns and issued refunds
- Responded proactively and positively to rapid change.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed over 50 calls per day
- Answered constant flow of customer calls with minimal wait times
Education
High School Diploma -
Goodwill High School
Victorville, CA06.2009
Skills
- Customer relations
- Customer service
- Inventory management
- Time Management
- Verbal and Written Communication
- Standards of Excellence
- Report Preparation
- Issue Resolution
- Theft prevention training
Certification
- Pepper Spray License , Valley Guard Online - 2023
- Certified Campus Security , - INSTITUTE FOR CAMPUS SAFETY LLC - 2016
- Certified College Campus Security , INSTITUTE FOR CAMPUS SAFETY LLC - 2016
Timeline
Security Officer
Allied Universal Security Services
03.2024 - Current
Security Officer
Allied Universal Security Services
06.2023 - 02.2024
Custodian
Disneyland Resort
05.2019 - 01.2021
Care Provider
In Home Supportive Svc
05.2013 - 04.2016
Customer Service Representative
Toll Free Voice Mail4me.com
06.2009 - 08.2009
High School Diploma -
Goodwill High School
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