Rosa Abarquez
Healthcare
Bakersfield,CA
Summary
Dedicated Patient Access Representative with strong skills in customer service, data entry, and insurance verification. Committed to enhancing patient experiences through efficient processes and teamwork.
Overview
7
7
years of professional experience
2
2
Language
Work History
Patient Access Representative
Bakersfield Heart Hospital
Bakersfield, CA
12.2021 - 10.2024
- Streamlined check-in procedures, improving overall patient experience and satisfaction.
- Facilitated patient registration processes, ensuring efficient and accurate data entry.
- Coordinated insurance verification, enhancing patient access to necessary medical services.
- Collaborated with healthcare teams to address patient needs effectively and promptly.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Kern Medical
Bakersfield, CA
02.2021 - 11.2021
- Streamlined check-in procedures, improving overall patient experience and satisfaction.
- Obtained payments from patients and scanned identification and insurance cards.
- Facilitated patient registration processes, ensuring efficient and accurate data entry.
- Performed various administrative tasks by filing, copying and faxing documents.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Access Representative
Robert Half
Bakersfield, CA
01.2018 - 09.2019
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Assisted patients with inquiries, providing clear information on services and procedures.
- Obtained payments from patients and scanned identification and insurance cards.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Education
High School Diploma -
North High School
Bakersfield, CA06.2001
Skills
- Customer service
- Patient check-in
- Patient registration
- Insurance verification
- Eligibility determination
- Data entry
- Health insurance knowledge
- Insurance authorizations
- Insurance company billing
- Teamwork
- Computer proficiency
- Multitasking
Languages
Spanish
Limited Working
Timeline
Patient Access Representative
Bakersfield Heart Hospital
12.2021 - 10.2024
Patient Access Representative
Kern Medical
02.2021 - 11.2021
Patient Access Representative
Robert Half
01.2018 - 09.2019
High School Diploma -
North High School