Rosa Andino

Self-employeed

08.2018 - Current

Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Booked transportation using booking engines, made hotel reservations and collected payments to optimize trip planning.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Developed promotional materials for travel packages to market hot destinations.

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