Rosa Basave
Houston,TX
Summary
Detail-oriented Medical Assistant skilled in multitasking and fostering team collaboration. Enhanced patient satisfaction through effective communication and streamlined processes, contributing to improved clinic workflow and patient outcomes.
Overview
18
18
years of professional experience
Work History
Certified Medical Assistant
Legacy Community Health / SBHC- YPG
Houston Tx
10.2020 - Current
- Conducted routine laboratory tests, preparing specimens efficiently for analysis to support diagnostic processes.
- Trained new staff on operational procedures and best practices for patient care within the clinic setting.
- Streamlined inventory management by tracking medical supplies, reducing waste through effective ordering practices.
- Led initiatives to enhance patient communication strategies, improving overall satisfaction scores within the practice.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted healthcare providers in examinations and procedures, enhancing patient comfort and support.
Medical Assistant
Tejas Medical and Associates
Houston Tx
01.2008 - 10.2020
- Administered patient intake processes, ensuring accurate collection of medical histories and personal information.
- Assisted healthcare providers in clinical procedures, maintaining a sterile environment and necessary equipment.
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times for appointments.
- Managed electronic health records, ensuring compliance with privacy regulations and accuracy of patient data.
- Administered patient care procedures, ensuring compliance with medical protocols and standards.
- Assisted healthcare providers in examinations and procedures, enhancing patient comfort and support.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Coordinated patient appointments, optimizing scheduling to improve clinic efficiency.
- Educated patients on treatment plans and preventative care, fostering informed health decisions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
Education
High School Diploma -
Aquilla Wyatt Progressive High School
Houston, TX01-2008
Medical Assistant - Health Care Management
Texas School Of Business
Houston, TX12-2007
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Sterilization techniques
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Inventory management
- Medical records management
- Conflict resolution
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Phlebotomy techniques
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
- Insurance confirmation
- HIPAA protocols
- Workflow organization
- Sample collection procedures
- Healthcare procedures
- Direct patient care
- EMR / EHR
- Immunization administration
- Reliable team player
- Phlebotomy
- Electronic medical records
- Data entry
- Patient-focused care
- CPR
- First aid
- Procedure assistance
- Appointment setting
- Simple dressings
- Insurance verification
- Monitoring patient progress
- Fluent in [languages]
- Medical procedures
- OB/GYN procedures
- Electrocardiographic rhythm recognition
Timeline
Certified Medical Assistant
Legacy Community Health / SBHC- YPG
10.2020 - Current
Medical Assistant
Tejas Medical and Associates
01.2008 - 10.2020
High School Diploma -
Aquilla Wyatt Progressive High School
Medical Assistant - Health Care Management
Texas School Of Business