Rosa Cavazos
Dickinson
Summary
Dynamic fitness and sales project manager with a proven track record in enhancing customer satisfaction and team collaboration. Committed to driving operational efficiency and providing exceptional service in fast-paced environments. Accomplished fitness and sales manager with expertise in team collaboration and market analysis. Demonstrated ability to streamline operations and enhance customer experiences, ready to contribute to organizational success in a challenging environment.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Fitness Manager
species gym
Houston
08.2025 - Current
- Managed daily operations of fitness programs and member services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Project Manager
Brock Services
Houston
02.2022 - 12.2025
- Analyzed market trends to inform sales strategy adjustments.
- Facilitated training sessions for team members on new processes.
- Oversaw budget management for multiple sales projects simultaneously.
- Led project planning and execution for various sales initiatives.
- Led meetings with clients to discuss objectives, timelines, deliverables, budget constraints.
- Monitored team performance, identified areas for improvement, and provided feedback as needed.
- Researched and analyzed customer feedback to improve products or services.
- Developed training materials related to sales processes or procedures.
- Drafted contracts outlining scope of work and payment terms for customers.
- Created project plans and tracked progress against milestones.
Education
Associate of Applied Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Customer service
- Team collaboration
- Project management
- Market analysis
- Conflict resolution
- Fitness program development
- Sales management
- Fitness training
Languages
Spanish
Professional
German
Limited
English
Professional
Certification
high ticket sales certification
Timeline
Fitness Manager
species gym
08.2025 - Current
Sales Project Manager
Brock Services
02.2022 - 12.2025
Associate of Applied Science - Criminal Justice
Southern New Hampshire University