Rosa Charles
Orefield ,PA
Summary
Proactive and client-focused, I excelled at Lehigh Human Support Services by enhancing client independence and quality of life, showcasing my customer service and multitasking proficiency. Achieved commendable efficiency in high-pressure environments at Red Robin, significantly improving guest satisfaction through effective team collaboration and time management.
Overview
1
1
year of professional experience
Work History
Caregiver
Lehigh Human Support Services
08.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Host
Red Robin
08.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Medical Biology -
Lehigh Carbon Community College
Schnecksville, PASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Seating arrangements
Languages
Spanish
Native or Bilingual
Haitia creole
Professional Working
Timeline
Caregiver
Lehigh Human Support Services
08.2024 - Current
Host
Red Robin
08.2023 - 08.2024
Medical Biology -
Lehigh Carbon Community College
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