ROSA CHAVEZ
Houston,TX
Summary
Motivated customer service representative leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions. Assertive customer service uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consist achievement of established performance goals. Current student working towards associates degree in human resources and seeking opportunity to begin career. Identifies and quickly closes any knowledge gaps to offer value to employer team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Teller
First Watch Credit Union
Abilene, TX
07.2024 - 11.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift. minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Pet Service Representative
All Kind Animal Initiative
Abilene, TX
02.2025 - 10.2025
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Scheduled appointment to resolve more complex issues.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Processed new patients and updated client records with key information.
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service Representative
AllState
Cypress
03.2024 - 07.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
Cashier
H-E-B
04.2022 - 04.2024
- Greet customers when entering or leaving the store, providing great customer service
- Managed transactions with customers using cash registers at a rate of 30 items per minute
- Collect payments whether in cash or credit
- Issue receipts, refunds, change, redeemed coupons.
Cashier, sales floor associate, Stockroom
Marshalls
08.2020 - 07.2022
- Keep the sales floor stocked up organized and clean
- Providing excellent customer service, assist them in finding items throughout the store
- Assist supervisor with inventory management, pricing, labeling, and merchandising.
Education
Associate of Arts - Human Resources Management
Lone Star College System
Cypress, TXHigh School Diploma - undefined
Waller high school
01.2022
Skills
- Reliable and responsible
- Positive customer engagement
- Honest and ethical
- Computer skills
- Call center experience
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Microsoft Excel
- Money handling abilities
- Ability to multitask
Certification
- Business Operations Certificate Level 1
- Business Administration
- Certificate 2: Human Resource Specialization
LANGUAGES
English - Native or Bilingual
Spanish - Native or Bilingual
Timeline
Pet Service Representative
All Kind Animal Initiative
02.2025 - 10.2025
Teller
First Watch Credit Union
07.2024 - 11.2025
Customer Service Representative
AllState
03.2024 - 07.2024
Cashier
H-E-B
04.2022 - 04.2024
Cashier, sales floor associate, Stockroom
Marshalls
08.2020 - 07.2022
High School Diploma - undefined
Waller high school
Associate of Arts - Human Resources Management
Lone Star College System