Summary
Overview
Work History
Education
Skills
Timeline
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ROSA ESTRADA

Youngsville,NC

Summary

Adept in task management and customer-focused service, I excelled at American Airlines by enhancing customer satisfaction through exceptional service. My role as a Brand Ambassador at Victory Marketing Agency, coupled with a dedicated work ethic, significantly contributed to product development and brand reputation.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

American Airlines
Raleigh, NC
07.2021 - Current
  • Provided exceptional customer service to ensure customer satisfaction.

Brand Ambassador

Victory Marketing Agency
Youngsville, NC
05.2017 - Current
  • Gathered customer feedback for product development purposes.
  • Maintained a professional appearance and demeanor that reflects the brand's image.
  • Provided exceptional customer service to enhance brand reputation.

Fleet Service Agent

Piedmont Airlines
Charlotte, NC
01.2019 - 07.2021
  • Managed efficient loading and unloading of baggage.
  • Managed aircraft towing operations.

Gate Agent

Piedmont Airlines
Charlotte, NC
01.2017 - 07.2021
  • Rescheduled and redirected passengers.
  • Guaranteed prompt boarding process.
  • Delivered outstanding support to ensure positive client experiences.

Baggage Service Rep

Envoy Airlines
Raleigh, NC
01.2017 - 12.2017
  • Ensured outstanding customer experiences.
  • Responsible for on-hand baggage and deliveries
  • Kept accurate records of all baggage inventory.

Education

High School -

Leesville Road High School
01.2013

Pilot - Aviation

King School
Raleigh

Skills

  • Detail-Oriented Planner
  • Customer-Focused Service
  • Skilled in Task Management
  • Dedicated Work Ethic
  • Self Disciplined
  • Hospitality and accommodation

Timeline

Customer Service Representative

American Airlines
07.2021 - Current

Fleet Service Agent

Piedmont Airlines
01.2019 - 07.2021

Brand Ambassador

Victory Marketing Agency
05.2017 - Current

Gate Agent

Piedmont Airlines
01.2017 - 07.2021

Baggage Service Rep

Envoy Airlines
01.2017 - 12.2017

High School -

Leesville Road High School

Pilot - Aviation

King School

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ROSA ESTRADA